ROHINI P N
Doha,DA
Summary
Successful Customer service representative with 5+ years of experience in logistics and shipping field . Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
ISS Global Forwarding
Doha, Qatar
08.2021 - 07.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prepare quotations for freight and custom clearance job in coordination with sales team
- Sending routing and follow up with origin and update customer with status at all stages till Checking arrival.
- Negotiating rates for Air, Sea and land freight shipments
- Open job in Focus software and make quotations from it.
- Entering freight cost details on job.
- Handing over documents and job file to operation team for smooth clearance procedure.
Customer Service Representative
Gulf Agency company
Doha, Qatar
01.2020 - 09.2020
- Coordination of Spare clearance for Air Import and Air Export shipments
- Airwaybill creation and booking for Air export shipment
- Interaction with destination agents for Air export shipments
- Coordination of Courier Import and Export shipments till delivery of shipment
- Checking of shipping documents
- Coordination with clients for obtaining all shipping documents
- Tracking shipment status and updating to customer on Regular Basis
- Arranging customs clearance and delivery for Air shipments
- Follow up with customs brokers in regard to clearance
- Update data's to GAC software (GAC Agent), Eyeshare Capture and Approvals for invoicing purpose
- Updating KPI Sheet on daily basis and reporting to management on the same
- Ensure proper filing of each job, entering all costs on the software (GAC Agent) and close the file and hand over to accounts
Operations Coordinator
Britania Freights and Logistics
Doha, Qatar
06.2017 - 08.2019
- Coordinating sales team by managing schedule, filing important document, and communicating relevant information
- Secure and negotiate rates from accredited agents
- Arrange transportation, schedule staff and orchestrate deliveries to meet customer demand without any delay
- Streamline shipping and transportation process
- Enter data into computer for invoicing and file with customer information
- To ensure that all documents are in proper order to process the payment
- Arranging shipping documents for D/O Collection and customs clearance
- Payment follow up
- Interact with user department to resolve quires for invoices
- Calculate customs duty, penalty and legalization charges
- Make quotation, if necessary
- Worked in Delivery order section to handle console shipment
- Inform clients on queries for ETA, Transit time of shipments
- Prepare CAN and input charges
- Issue Delivery Order to customers
Customer Service Representative
Target Logistics
Doha, Qatar
01.2016 - 06.2017
- Greet customer warmly and ascertain problem or reason for calling
- Resolve customer complaints via phone, email
- Tracking status of shipment
- Assist in documentation as well as customs clearance procedures
- Assist in delivery of shipment
- Answer and direct phone calls
- Perform data entry and scan documents
- Process invoice and follow up with clients and agents
- Payment follow up
- Coordinate office activities and operations to secure efficiency and compliance to company policies
Education
Master's Degree -
Nehru College of Engineering
Kerala01.2015
Bachelor of Science -
Amrita University
Kerala01.2012
High school diploma -
LSN Ottappalam
Kerala01.2009
Skills
- Documentation skills
- Complaint Handling
- Customer Focus
- Logistics Management
- Quality Assurance
- Quote Preparation
- Customer Service
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Excellent time management skills
- Customer Relations
- Decision-Making
- Customer Relationship Management (CRM)
Languages
English
Malayalam
Hindi
Personal Information
- Title: CUSTOMER SERVICE REPRESENTATIVE
- Date of Birth: 12/20/91
- Marital Status: Married
- Visa Status: Permanent
Timeline
Customer Service Coordinator
ISS Global Forwarding
08.2021 - 07.2022
Customer Service Representative
Gulf Agency company
01.2020 - 09.2020
Operations Coordinator
Britania Freights and Logistics
06.2017 - 08.2019
Customer Service Representative
Target Logistics
01.2016 - 06.2017
Master's Degree -
Nehru College of Engineering
Bachelor of Science -
Amrita University
High school diploma -
LSN Ottappalam