ROHINI P N
Doha,DA
Summary
Successful Customer service representative with 5+ years of experience in logistics and shipping field . Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
ISS Global Forwarding
08.2021 - 07.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prepare quotations for freight and custom clearance job in coordination with sales team
- Sending routing and follow up with origin and update customer with status at all stages till Checking arrival.
- Negotiating rates for Air, Sea and land freight shipments
- Open job in Focus software and make quotations from it.
- Entering freight cost details on job.
- Handing over documents and job file to operation team for smooth clearance procedure.
Customer Service Representative
Gulf Agency company
01.2020 - 09.2020
- Coordination of Spare clearance for Air Import and Air Export shipments
- Airwaybill creation and booking for Air export shipment
- Interaction with destination agents for Air export shipments
- Coordination of Courier Import and Export shipments till delivery of shipment
- Checking of shipping documents
- Coordination with clients for obtaining all shipping documents
- Tracking shipment status and updating to customer on Regular Basis
- Arranging customs clearance and delivery for Air shipments
- Follow up with customs brokers in regard to clearance
- Update data's to GAC software (GAC Agent), Eyeshare Capture and Approvals for invoicing purpose
- Updating KPI Sheet on daily basis and reporting to management on the same
- Ensure proper filing of each job, entering all costs on the software (GAC Agent) and close the file and hand over to accounts
Operations Coordinator
Britania Freights and Logistics
06.2017 - 08.2019
- Coordinating sales team by managing schedule, filing important document, and communicating relevant information
- Secure and negotiate rates from accredited agents
- Arrange transportation, schedule staff and orchestrate deliveries to meet customer demand without any delay
- Streamline shipping and transportation process
- Enter data into computer for invoicing and file with customer information
- To ensure that all documents are in proper order to process the payment
- Arranging shipping documents for D/O Collection and customs clearance
- Payment follow up
- Interact with user department to resolve quires for invoices
- Calculate customs duty, penalty and legalization charges
- Make quotation, if necessary
- Worked in Delivery order section to handle console shipment
- Inform clients on queries for ETA, Transit time of shipments
- Prepare CAN and input charges
- Issue Delivery Order to customers
Customer Service Representative
Target Logistics
01.2016 - 06.2017
- Greet customer warmly and ascertain problem or reason for calling
- Resolve customer complaints via phone, email
- Tracking status of shipment
- Assist in documentation as well as customs clearance procedures
- Assist in delivery of shipment
- Answer and direct phone calls
- Perform data entry and scan documents
- Process invoice and follow up with clients and agents
- Payment follow up
- Coordinate office activities and operations to secure efficiency and compliance to company policies
Education
Master's Degree -
Nehru College of Engineering
Kerala01.2015
Bachelor of Science -
Amrita University
Kerala01.2012
High school diploma -
LSN Ottappalam
Kerala01.2009
Skills
- Documentation skills
- Complaint Handling
- Customer Focus
- Logistics Management
- Quality Assurance
- Quote Preparation
- Customer Service
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Excellent time management skills
- Customer Relations
- Decision-Making
- Customer Relationship Management (CRM)
Languages
English
Malayalam
Hindi
Personal Information
- Title: CUSTOMER SERVICE REPRESENTATIVE
- Date of Birth: 12/20/91
- Marital Status: Married
- Visa Status: Permanent
Timeline
Customer Service Coordinator
ISS Global Forwarding
08.2021 - 07.2022
Customer Service Representative
Gulf Agency company
01.2020 - 09.2020
Operations Coordinator
Britania Freights and Logistics
06.2017 - 08.2019
Customer Service Representative
Target Logistics
01.2016 - 06.2017
Master's Degree -
Nehru College of Engineering
Bachelor of Science -
Amrita University
High school diploma -
LSN Ottappalam
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