Rohini Singh

• Left SkyWest Airlines in Durango, CO, when United Airlines changed it's ground handler. New Ground Handler brought their own management team.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Passed TSA audit within the first 60 days of hire
• Familiar with TSA/FAA/DOT rules and regulations
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Was released during Covid and eventually, Frontier pulled out of SFO, therefore, we were all laid off permantly

I am in direct contact and have built a great relationship between the airport, TSA, other carriers

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans

• Managed and overviewed the Ground Handling Company that Allegiant had- both Union and Non-Union
• Familiar with union regulations and as a GM, had to part of several hearings especially when it came to contract issues
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
• Trained other stations and their managers
• Help with the initial start up of a new station(airport) and participated with the Grand Opening representing Allegiant
• Familiar with WBAT, ASAP and AirSMS
• Worked with over 320 employees (Pilots, Flight Attendants, Mechanics, ground handlers. Had to discipline managers, supervisors and leads along with the employees
• Helped and coached with other struggling station managers as well as employees to make ensure that they make their goals and follow Allegiant, TSA and FAA regulations
• Set, enforced and optimized internal policies, (FAA, TSA) to maintain efficiency and responsiveness to demands
• Trained, coached and mentored team members to ensure smooth adoption of new FAA, TSA programs
• Worked directly with management, In-flight, Airport, Pilot, Fuelers, Maintenance and TSA departments to brainstorm, discuss strategy and mitigate delay issues
• Have issued counseling notices when needed as well as writing up a letter of separation when needed
• Maintained organized, safe and clean aircraft, to keep productivity high and maximize customer satisfaction
• Made periodical station(airport) visits to ensure that the station is following Airline, TSA and FAA policies and procedures
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Developed and maintained relationships with all departments
• Have lead school teams on airport property showing the students what we do behind-the-scenes to ensure each and every flight departed on time
• Worked in Stockton, Ca as a station manager for Allegiant from 07-2007 thru 08-2013 before been transferred to Punta Gorda

• Kept close eye on patron behavior and watched for problems such as injuries, illnesses and emotional concerns
• Offered timely and skilled emergency response to provide CPR or first aid
• Managed banking of all transactions
• Facilitated optimal seating arrangements to maintain compliance standards
• Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
• Implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Developed team communications and information for weekly meetings
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
• Worked closely with students to increase positive feedback boost overall student success
• Tested students on materials presented in workshops and classes to assess grasp of material
• Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices
• Created and implemented written and oral assessments
• Monitored student progress through test administration and adapted learning plans to optimize progress.
• Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
• Educated students in back office - medical and front office-medical, utilizing instructional techniques, including hands-on curriculum
• Maintained 99 % pass rate for courses
• Worked with average of 40 students per class
• Educated program participants on writing professional documents such as resumes and cover letters

• Trained, coached and mentored staff to ensure smooth adoption of new food safety programs
• Supported regulatory compliance by overseeing all audits to verify protocol adherance
• Trained, coached and mentored staff to ensure smooth adoption of food and safety programs
• Built loyal account base and long-term business relationships with Costco and Safeway warehouese accounts, so that the management would place bi-weekly orders for their staff
• Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
• Discovered areas of improvement by generating daily or weekly operational and sales reports
• Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels
• Kept all building areas and equipment functional and well-organized to promote business performance
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Applied human resources expertise to optimize hiring, training and performance
• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency