Rohini Townsend
Asheville,NC
Summary
Experienced professional dedicated to achieving company objectives through methodical and efficient practices. Proficient in conflict resolution and empathetic communication. Demonstrates ability to thrive in high-pressure environments, quickly adapts to change, and effectively tackles obstacles to elevate the organization.
Overview
10
10
years of professional experience
Work History
Festival Planning and Operations Manager
Blue Ridge Pride Center
07.2023 - Current
- Managed administrative logistics of event planning
- Coordinated vendors, photographers, and performers for event
- Utilized job-related software to create standard guidelines, calendars and mapping for each event
- Implemented protocols and procedures to effectively manage planning process
- Implemented contingency plans to address last-minute changes or unforeseen events
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services
- Developed and distributed event surveys to gather feedback and assess sponsor needs
- Trained and supervised event staff to complete tasks on time
Owner, Counselor, Consultant, Coach
Light & Quirk, LLC
08.2021 - Current
- Manage day-to-day business operations and client relations
- Maintain strict confidentiality in all situations unless abuse, neglect, or threats identified
- Provide guidance and recommended coping mechanisms for dealing with difficult issues
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs
- Establish foundational processes for business operations
- Organize and attend trade shows and special events to showcase products, facilitate workshops, network with other businesses, and attract new customers
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends
- Negotiate price and service with customers and vendors to decrease expenses and increase profit
- Interact well with customers to build connections and nurture relationships
- Implement business strategies, increasing revenue, and effectively targeting new markets
Executive Assistant to Executive Consultant
Flanner House of Indianapolis
08.2019 - 08.2023
- Completed the startup of Ujamaa Community Bookstore from project management through year one operations to include ordering, merchandising, interior design, finances, hiring, training, and creation of systems
- Liaised with customers, management, and sales team to better understand community needs and recommend appropriate solutions
- Collaborated with team members to define, strategize, and implement operational strategies
- Produced detailed and relevant reports for use in making business decisions
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
- Restructured procedures through coordination with executive director to create and execute projects and systems
- Found, learned, and adapted quickly to new technology and software applications
Founder and CEO
GROE, Inc - A Nonprofit Organization
10.2015 - 03.2020
- Developed key operational initiatives to drive and maintain substantial business growth
- Created organization's mission and vision statements for use by employees
- Created and monitored promotional approaches to increase sales and profit levels
- Secured sufficient funds to cover business obligations through grant-writing, pitch presentations, sponsorships, and community involvement
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
- Devised and presented business plans and forecasts to board of directors
- Maintained P&L and shouldered fiscal responsibility
- Represented organization at industry conferences, events, and in media interviews
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
Office Manager
Moser Consulting
06.2015 - 07.2017
- Oversaw office inventory activities by ordering, receiving shipments, and stocking
- Established team priorities, maintained schedules and monitored performance
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Developed detailed plans based on broad guidance and direction
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Reduced injuries and incidents among personnel with development and implementation of robust IOSHA safety programs and policies
Education
Social Work - NC
Mars Hill University
12-2025
Life Coaching - Online
Udemy
01.2022
Trauma Informed Community Development - PA
TICD Institute
01.2018
Phlebotomy - IN
Ivy Tech Community College
01.2004
Performing Arts and Humanities - IN
Broad Ripple High School
01.1996
Skills
- Speaking, teaching, and facilitating
- Graphic design
- Microsoft Office and Google suites
- Self-publishing proficiency
- Writing, editing, proofreading
- Content development for social platforms
- Naturopathy and herbalism
- Creative arts proficiency
- Online POS systems
- Volunteer coordination
- Data organization
- Project management
- Commercial interior design
- Empathy
- Active listening
- Quick learning
- Decisiveness
- Peacekeeping, mediation, and conflict resolution
- Patience and levelheadedness
- Resourcefulness
- Solution-focused
Acknowledgements, Achievements, and Awards
- 2021 Flanner House of Indianapolis - Employee of the Year
- 2021 Indianapolis Star - Cover story
- 2020 LISC Love Thy Neighbor - Nominee
- 2018 Indiana Pride of Color - Humanitarian Award
- 2017 PBS and NPR - Article and radio spot
- 2017 Indianapolis Star - Interview
- 2016, 2017 Indianapolis Recorder - Cover story and article
- 2017 Legendary LIT Awards - Inner City Humanitarian Award
- 2017 Women of a New Tribe - Nominee
- 2015 PitchFeast - Winner
Languages
Spanish
Professional Working
Jamaican Patois
Native or Bilingual
Timeline
Festival Planning and Operations Manager
Blue Ridge Pride Center
07.2023 - Current
Owner, Counselor, Consultant, Coach
Light & Quirk, LLC
08.2021 - Current
Executive Assistant to Executive Consultant
Flanner House of Indianapolis
08.2019 - 08.2023
Founder and CEO
GROE, Inc - A Nonprofit Organization
10.2015 - 03.2020
Office Manager
Moser Consulting
06.2015 - 07.2017
Life Coaching - Online
Udemy
Trauma Informed Community Development - PA
TICD Institute
Phlebotomy - IN
Ivy Tech Community College
Performing Arts and Humanities - IN
Broad Ripple High School
Social Work - NC
Mars Hill University
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