Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rohit Mitra

West New York,NJ

Summary

To lead and establish high performing Quality Assurance practices capable of delivering assured outcomes to multinational program customers in alignment with their strategic objectives and tactical roadmap. Ensure quality in delivery of programs and projects through the application of contextually relevant testing processes and practices and promote the use of tools and technology for faster and agile product development cycles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Multinational QA Analyst

LTIMindtree Limited
02.2024 - Current
  • Support the Multinational Team in the development of the overall Multinational initiative
  • Work closely with the Underwriting Teams to ensure a common understanding of individual accounts
  • Work closely with the Multinational Programme Managers and Local Offices to ensure all the necessary details are entered into systems and manage the policies that make up a Multinational Program
  • Initiate Salesforce and systems bookings for all policies
  • Entering accounts into the Multinational IT Platform (iCede) and sending out local policy instructions
  • Tracking local policy issuance and premium collection (via iCede)
  • Managing and updating Multinational Workbooks (XL Spreadsheets)
  • Local Policy reviews and file management Research local regulations, tariffs, reinsurance flows and taxes relevant to the client worldwide
  • Communication: working with local offices in order to ensure local policy issuance, premium collection, remittance and claims notifications. Clear communication with Brokers at both the Producing Office level and local level to ensure consistency in instructions and problem resolution
  • Hands-on experience in creating and executing test plans, test cases, and test scripts in a Salesforce environment.
  • Leading a team of five QA analysts, I executed regression, smoke, and performance tests that reduced the bug ratio by 45% within the Salesforce environment.
  • Implemented a Selenium WebDriver automation framework, increasing test coverage by 60% and reducing manual testing efforts by 35%.
  • Incorporated a risk-based testing strategy, effectively identifying high-risk areas and prioritizing testing efforts, which led to a reduction in critical issues by 30%.
  • Collaborated with cross-functional teams to ensure that quality assurance processes are followed.

QA Lead

LTIMindtree Limited
02.2022 - 01.2024
  • Participated in the Business and Functional Requirement Document review conducted by the BA team to better understand the application functionality for multinational insurance programs.
  • Analyzed and developed automation test scripts to meet the business requirements.
  • Created high-level test plans, test scenarios, test cases, and analyzed the results.
  • Review daily tasks for the team of eight QA resources reporting to me.
  • Participated in all Agile ceremonies in a critical insurance project.

Functional QA Lead

Cognizant Technologies Solutions
03.2015 - 01.2022
  • Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
  • Lead a team of 11 QA members working on ETL testing for a major life insurance client.
  • Worked on API testing with Postman.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
  • Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
  • Documented process flows for new features and functionalities introduced in the application.

Test Analyst

Cognizant Technologies Solutions
01.2014 - 02.2015
  • Documented all phases of testing activities in accordance with established standards.
  • Created detailed test cases and scripts based on business requirements.
  • Maintenance of automated regression test cases using UFT.

Education

Bachelor of Technology - Electrical And Electronics Engineering

West Bengal University of Technology
Kolkata, West Bengal, India
06-2013

Skills

  • Domain knowledge: Multinational Property & Casualty Insurance, Life Insurance, Mortgage Banking
  • Salesforce
  • Selenium
  • ETL testing
  • Postman
  • Expertise in Agile methodology
  • Test Management tools: Azure DevOps, HP ALM, JIRA
  • User acceptance testing
  • Regression testing expertise
  • Manual testing proficiency
  • Quality assurance metrics

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual

Certification

  • ISTQB Certi1ed Tester : Advanced Agile Technical Tester

Timeline

Multinational QA Analyst

LTIMindtree Limited
02.2024 - Current

QA Lead

LTIMindtree Limited
02.2022 - 01.2024

Functional QA Lead

Cognizant Technologies Solutions
03.2015 - 01.2022

Test Analyst

Cognizant Technologies Solutions
01.2014 - 02.2015

Bachelor of Technology - Electrical And Electronics Engineering

West Bengal University of Technology

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