Rohit Patel
Summary
Dynamic leader with a proven track record in small business operations at Tri-State Medical Supplies. Expert in customer relations and sales strategies, enhancing client satisfaction and loyalty. Successfully implemented inventory management systems, resulting in improved efficiency and service quality. Adept at building relationships and mentoring teams to achieve organizational goals.
I'm recently retired, but I have realized that I still have more to give and offer my experiences to the work force.
I like to drive.
I enjoy helping and working with the elderly.
I have lots of experience in with Medical Supply Equipments
Overview
32
32
years of professional experience
Work History
Owner/CEO of a Medical Supply Company
Tri-state Medical Supplies
08.2005 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented strategic growth initiatives to enhance organizational performance.
Medical Supplies Sales Associate
Erik Santana
10.2002 - 04.2005
- Mentored new sales associates, enhancing team performance and customer engagement strategies.
- Analyzed customer feedback to refine product offerings and improve service delivery.
- Developed training materials to streamline onboarding processes for new employees.
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
- Collaborated with management to establish sales targets, ensuring team alignment with business goals.
- Resolved customer inquiries efficiently, fostering loyalty through exceptional service experiences.
- Enhanced visual merchandising techniques, resulting in improved product presentation and sales conversion rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Director of Operations
Villager Lodge Motel
04.1993 - 09.2002
- Streamlined operational processes, enhancing efficiency across departments.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed and monitored key performance indicators to measure operational effectiveness.
- Coordinated resource allocation, optimizing workforce utilization and reducing overhead costs.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Manager of Operations
Sleep Inn Hotel
10.1998 - 02.2001
- Streamlined operational processes to enhance productivity and reduce downtime across multiple departments.
- Led cross-functional teams to implement process improvements, resulting in increased efficiency and team cohesion.
- Developed and executed strategic initiatives that improved overall operational performance and resource management.
- Mentored junior staff, fostering skill development and enhancing team capabilities within the operations department.
- Analyzed workflow data to identify bottlenecks, implementing corrective actions for sustained operational excellence.
Education
High School Diploma -
Rotherham High School
Luton, EnglandSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Customer service
- Quality assurance
- Sales strategies
- Inventory management
- Customer service management
- Marketing tactics
- Service quality assurance
- Sales management
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Owner/CEO of a Medical Supply Company
Tri-state Medical Supplies
08.2005 - 12.2024
Medical Supplies Sales Associate
Erik Santana
10.2002 - 04.2005
Manager of Operations
Sleep Inn Hotel
10.1998 - 02.2001
Director of Operations
Villager Lodge Motel
04.1993 - 09.2002
High School Diploma -
Rotherham High School
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