Garima Rajoria

• Analyzed client requirements to deliver tailored IT solutions and improve operational efficiency.
• Collaborated with cross-functional teams to implement cloud-based applications enhancing system performance.
• Provided technical support to clients, troubleshooting software issues effectively.
• Managed project timelines and deliverables, ensuring alignment with client expectations and strategic objectives.
• Developed documentation for IT processes, ensuring compliance with industry standards and best practices.
• Evaluated emerging technologies to recommend upgrades that align with business goals and enhance productivity.

Project : T Mobile Dynamic Collections :

• Leading a team of operational analyst to maintain the scalability and performance of T mobile collections backend system.
• Building automation solutions/strategy to check health and monitor the system 24/7.
• Working alongside management to develop testing and improvement plans.
• Supported different stakeholders with daily operational issues.
• Designing custom monitoring and integrated monitoring methods into deployment processes to develop self-healing solutions.
• Designed and developed the production operational readiness run book which helps team to triage the issue.
• Reporting and resolving any production issues on a daily basis.

Project : AT&T HALO

As part of EBM APIs transformation we rewrote all SOAP api and transitioned them to adopt microservices architecture and domain driven design.

• Leading a software testing team to functional test and automate the HALO microservices apis.
• Responsible for creating automation testing and coding standards.
• Designed and developed data driven testing model
• Conducted a complete assessment of teams, processes and environment; defined issues and risks; and oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects in an Agile development environment.
• Designed and developed BDD based automation framework for microservices which is implemented using feature files written in cucumber and implementation of step definitions in ruby.
• Configured Cucumber Report Plugin and Performance Plugin to Jenkins to generate html test reports.
• Reported on test group activities to Project Managers, Development Managers and Product Owners, (Test Execution, Defect Reports).
• Continuously collaborating with Dev team to setup and modify CI/CD practices.
• Mentoring the automation tester in the team on new emerging automation technologies and frameworks.
• Streamlined deployment process by developing continuous integration tools.

• Diagnosed and troubleshooted UNIX based application.
• Performed root cause analysis and general troubleshooting.
• Developed and maintained multiple shell scripts utilities to facilitate application support.
•  Developed and modified Oracle SQL queries to access and refine data.
• Customized the QTP Test as per the Test Case by using the VB-Scripting language.
• Developed plan to identify, track and manage all issues and risks associated with responsibility areas with the client management team
• Performed extensive Web Services Testing using SOAP UI Pro.
• Analyzed test Conditions and developed Manual Test Scripts for new Functionality test cases in QTP. Performed sophisticated Black Box Testing on the application.
• Performed Functional, Regression of Vantage Cloud System.

New Gen Cargo :  It provides complete solution to the Air cargo related functionalities. The project consists of two streams - 1. Developing web services (Which actually replicate the business logic in mainframe) and 2. JSF front-end - Web based user interface which will replace the ASP front-end.

• Analyzed user and business requirements for the new build and compared those with the oldbuild to modify test plans for positive and negative scenarios for functional and performance testing.
• Prepared Test Plan and templates to create test cases, test scripts.
• Implemented and worked on QTP for automated testing.
• Performed the Positive and Negative Testing, User Interface Testing on the application
• Performed Manual and Automated Regression Testing after every build Installation.
• Used Quality Center for bug tracking and test management.
• Run Regression Test to ensure that introduction of new component into application doesn't affect theexisting functionality.
• Interacted with Business Analysts, Developers and QA team members in different defect raising situations.

Logistics Management System (LMS) is the world’s most comprehensive air cargo enterprise operations system managing from initial booking and air waybill creation, through warehouse and flight management, real-time tracking and control, all the way to delivery. It includes the most advanced commercial options, customs, e-Freight and client integration services in the industry, all delivered through leading edge technology.

• Analyzed business requirements and Security requirements.
• Designed detailed requirements to develop functional specifications.
• Developed test plans and test cases.
• Developed various test cases and test scripts for testing of web pages.
• Performed like Functional testing, Integration testing, User Acceptance testing and Regression testing.
• Used SQL Queries to verify the data from the Oracle database.
• Developed test procedures and test cases for Regression testing after fixing of bugs in the software