Summary
Overview
Work History
Education
Timeline
Generic

Rohnda Hoogewerf

Crown Point,IN

Summary

Highly motivated and detail oriented professional with 20+ years in customer. Skilled in meeting deadlines under pressure, both independently and collaboratively. Strong analytical and problem-solving skills, ensuring compliance with regulations and policies. Effective communicator and collaborator at all organizational levels, delivering exceptional, personable customer service. Eager to contribute to company success and continue professional growth.

Overview

19
19
years of professional experience

Work History

Legal Assistant

Codilis Law, LLC
04.2024 - Current
  • Facilitate the preparation and coordination of all processes related to the entry of judgment of foreclosure and related hearings
  • Process and prepare judgment pleadings, motions and other legal documents for submission to courts and applicable parties
  • Communicate and coordinate with opposing counsel, clients, courts, and sheriffs to ensure proper handling and timely execution of judgment procedures
  • Manage and monitor accounts and client records by maintaining accurate and updated case data within firm's and client's proprietary systems
  • File timely case pleadings to meet strict firm and court deadlines
  • Assist with invoice generation and company billing services

Business Co-Owner

Willow's Golden Pub
01.2023 - 04.2024
  • Successfully launched and managed a profitable bar business, while ensuring compliance with legal requirements
  • Built, managed, and developed a team comprised of 10-15 employees, introduced policies and procedures and provided coaching and mentorship by being the primary point of contact
  • Oversaw all aspects of inventory management, including ordering and stock control, while building relationships with vendors
  • Planned, organized, and facilitated weekly events, fundraisers, benefits, and private/special events, internally as well as through fostering relations with local organizations
  • Focused on building and maintaining a positive, collaborative work culture and promoting professional growth and development
  • Developed and implemented effective marketing strategies, resulting in increased customer traffic and brand recognition
  • Prepared and delivered information for monthly meetings relating to implementing new processes and strategies to raise bar efficiency and service quality
  • Effectively handled customer complaints and special requests in a timely, professional manner to maximize bar loyalty

Small Business Owner - Woodworker

R2K Pallets
09.2015 - 05.2023
  • Successfully launched and operated a self taught, woodworking business, specializing in handcrafted furniture and home decor products made from reclaimed wood
  • Managed all aspects of the business including sourcing materials, designing and producing custom woodwork, and overseeing sales and marketing efforts to increase brand visibility and attract new customers
  • Quickly gained a strong knowledge of several computer design programs, as well as a laser cutting program
  • Developed and maintained strong relationships with clients and vendors, resulting in repeat business, 5 star reviews, positive word-of-mouth referrals and a strong reputation for quality products
  • Demonstrated exceptional craftsmanship and attention to detail in all projects, while effectively troubleshooting and problem-solving any issues that arose during the woodworking process
  • Effectively communicated and resolved customer inquiries in a timely manner
  • Demonstrated ability to effectively manage time and prioritize tasks to meet tight production deadlines without compromising quality

Custodian of Records

Centier Bank
07.2015 - 04.2017
  • Processed subpoenas, IRS levies, court holds, and garnishments by taking appropriate action by law, within required timeframes
  • Maintained a knowledgeable level of federal, state, and county law to effectively communicate with attorneys and internal/external clients
  • Actively ensured compliance with company policies and legal regulations regarding record retention, by managing the organization, storage, and retrieval of bank records for audits and inquires
  • Conducted thorough research and investigations to verify and validate death-related information, preventing identity theft and fraud
  • Communicated with legal representatives, family members, and estate administrators to facilitate smooth transition of funds and closure of accounts
  • Consistently reviewed and updated client correspondences to streamline processes to create greater efficiencies, based on knowledge gained from other positions held

Overdraft Advantage Specialist

Centier Bank
10.2012 - 07.2015
  • Efficiently handled daily tasks independently in a team environment, including servicing internal and external clients by phone, data entry, evaluating documents, composing and editing written correspondence, and preparing reports
  • Knowledgably advised clients, offered alternatives, and worked out agreements, based on individual situations, in order to rectify accounts, as well as limit bank losses
  • Collaborated with peers and managers to improve efficiencies, quality, and solutions to operational issues
  • Proactively initiated opportunities to decrease bank losses and increase revenue by looking for ways to activate accounts, close accounts, or collect on balances owed
  • Provided exceptional customer service through earning and maintaining the respect and trust of clients both internally and externally, by building relationships and incorporating company values in every interaction, which contributed to the success of the department
  • Developed and maintained a strong understanding of industry regulations and best practices, ensuring compliance with all relevant policies and procedures
  • Continually gained knowledge by taking initiative to have an increased understanding of other desk functions to provide backup as needed, as well as for personal growth

Customer Service Representative

Centier Bank
05.2006 - 10.2012
  • Processed banking transactions, such as deposits, withdrawals, and payments with 99.9% accuracy
  • Provided consistent world class customer service, with an average of 99% out of 100% on 'secret shops'
  • Developed strong client relationships by creating bonds and loyalties with clients
  • Managed complaints and problems effectively, while maintaining a professional and positive attitude
  • Consulted and referred clients to appropriate departments based on financial needs, contributing to increased sales and customer satisfaction
  • Contributed to team building in order to meet annual branch goals by taking accountability, following through on tasks, effectively prioritizing, and performing operations efficiently

Education

Bachelor of Science - Management, Human Resources, Marketing

Purdue University
Hammond, Indiana
05.2010

Timeline

Legal Assistant

Codilis Law, LLC
04.2024 - Current

Business Co-Owner

Willow's Golden Pub
01.2023 - 04.2024

Small Business Owner - Woodworker

R2K Pallets
09.2015 - 05.2023

Custodian of Records

Centier Bank
07.2015 - 04.2017

Overdraft Advantage Specialist

Centier Bank
10.2012 - 07.2015

Customer Service Representative

Centier Bank
05.2006 - 10.2012

Bachelor of Science - Management, Human Resources, Marketing

Purdue University

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Rohnda Hoogewerf