Summary
Work History
Education
Skills
Timeline
Generic

Rohon Smyle

Elgin,SC

Summary

At Publix, as a Grocery Manager, I spearheaded strategies that significantly enhanced store performance and customer satisfaction. My expertise in inventory coordination and exceptional customer service management led to a marked reduction in shrinkage and boosted sales. By fostering a collaborative environment, I improved team efficiency and nurtured key supplier relationships, driving operational excellence.

Work History

Grocery Manager

Publix
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote inviting grocery store appearance.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Improved overall sales by identifying market trends and optimizing product selection.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.

Education

Business

Midlands Technical College
West Columbia, SC

Skills

  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication
  • Customer service management
  • Training and mentoring
  • Employee training
  • Task delegation
  • Merchandising strategies
  • Employee management

Timeline

Grocery Manager

Publix

Business

Midlands Technical College
Rohon Smyle