Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roiann Hicks

Pittsburgh,PA

Summary

Dynamic bartender with a proven track record at Aramark, excelling in customer service and strong multitasking. Developed a loyal clientele through exceptional service and innovative cocktail creations, enhancing guest experiences. Highly reliable team player, adept at managing high-volume events while maintaining a clean and organized bar environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Aramark
05.2020 - Current
  • Mastered safe handling and preparation of beverages in fast-paced environment.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Learned to operate point-of-sale system for processing orders efficiently.
  • Developed knowledge of drink recipes and customer preferences.
  • Collaborated with team members to ensure timely service during busy shifts.
  • Engaged with customers to provide exceptional service and build rapport.
  • Supported inventory management by restocking supplies as needed.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

Jays Lounge
01.2024 - 09.2024
  • Mastered safe handling and preparation of beverages in fast-paced environment.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Learned to operate point-of-sale system for processing orders efficiently.
  • Developed knowledge of drink recipes and customer preferences.
  • Collaborated with team members to ensure timely service during busy shifts.
  • Engaged with customers to provide exceptional service and build rapport.
  • Supported inventory management by restocking supplies as needed.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

Steel City Bar and Grub
02.2023 - 08.2024
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender

Club Elegance
02.2021 - 09.2023
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Education

G.E.D. - General Studies

Connelly School of Trade
Pittsburgh, PA
06.1988

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

Ramp

Timeline

Bartender

Jays Lounge
01.2024 - 09.2024

Bartender

Steel City Bar and Grub
02.2023 - 08.2024

Bartender

Club Elegance
02.2021 - 09.2023

Bartender

Aramark
05.2020 - Current

G.E.D. - General Studies

Connelly School of Trade

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