Roilan Ingram
Arlington,TX
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Vocational Rehabilitation Counselor
Texas Workforce Commission
Dallas, TX
06.2022 - Current
- Conduct comprehensive case file audits to ensure compliance with federal and state Vocational Rehabilitation (VR) policies and regulations.
- Analyze medical, psychological, financial, and vocational records to verify eligibility determinations and service accuracy.
- Identify discrepancies, documentation gaps, and policy deviations; recommend corrective actions and process improvements.
- Maintain audit-ready electronic records with accurate and timely data entry in TWC systems.
- Prepare detailed written reports, summaries, and determinations aligned with regulatory and audit standards.
- Collaborate with cross-functional teams to support quality assurance, internal controls, and program integrity initiatives.
Mental Health Technician
Millwood Hospital
Arlington, TX
01.2021 - Current
- Document patient observations and incidents with strict adherence to regulatory and accreditation standards.
- Monitor compliance with treatment plans and report variances to clinical leadership.
- Provide accurate, timely documentation used in internal reviews, audits, and quality assurance processes.
- Ensure adherence to safety and reporting protocols, maintaining detailed incident records.
- Trained new staff on protocols, enhancing team performance and compliance with healthcare standards.
- Developed and maintained positive relationships with clients to create asafe and supportive environment.
Vocational Rehabilitation Assistant
Texas Workforce Commission
Irving, TX
02.2021 - 06.2022
- Performed pre-audit quality reviews of case files to ensure accuracy, completeness, and policy compliance.
- Verified intake data, assessments, and supporting documentation for eligibility determination.
- Identified missing or inconsistent documentation and coordinated corrective actions to ensure audit readiness.
- Maintained confidential records and tracking logs in accordance with data integrity and retention standards.
- Supported compliance monitoring by ensuring all documentation met regulatory and procedural requirements.
- Supported multidisciplinary teams in evaluating client needs and recommending appropriate services.
Case Manager
True Mental Health
Dallas, TX
07.2018 - 02.2021
- Collected, verified, and documented client data to support compliance and eligibility assessments.
- Maintained detailed case records aligned with regulatory, funding, and documentation standards.
- Coordinated services and documented all actions for audit tracking and accountability.
- Prepared accurate reports for crisis events and supervisory review in compliance with reporting requirements.
- Assisted with evaluating client progress and documenting measurable outcomes.
- Advocated for clients' rights and resources within community systems to promote access to care.
Mental Health Technician
MHMR of Tarrant County
Fort Worth, TX
12.2016 - 06.2018
- Recorded behavioral and treatment data used for program evaluation and compliance monitoring.
- Ensured adherence to safety and documentation protocols; reported incidents per policy.
- Maintained logs and records supporting quality assurance and audit processes.
- Monitored patient behavior and emotional well-being, ensuring safety and adherence to treatment plans.
- Educated patients on coping mechanisms and therapeutic techniques to enhance self-management skills.
- Trained new staff on protocols, enhancing team performance and compliance with healthcare standards.
Case Manager
Presbyterian Night Shelter: Patriot House
Fort Worth, TX
08.2013 - 12.2016
- Conducted structured assessments and documented findings to support program compliance and grant requirements.
- Maintained case files, service plans, and reports aligned with regulatory and funding standards.
- Tracked referrals and services, ensuring documentation accuracy for audit and reporting purposes.
- Completed incident reports and ensured compliance with organizational policies.
- Analyzed program data to identify trends, inform decision-making, and drive process improvements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Team Lead
United States Army
Fort Hood, TX
08.2008 - 04.2016
- Led teams in compliance-driven operations, ensuring adherence to federal regulations and safety standards.
- Conducted risk assessments, incident reporting, and documentation reviews to maintain accountability.
- Managed sensitive information and maintained accurate operational records.
- Oversaw personnel and resources while applying strong analytical and decision-making skills.
- Supervised training programs to enhance team performance and operational readiness.
- Developed and implemented strategic plans for mission execution and resource allocation.
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Arlington, TX05-2017
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX01-2019
Master of Arts - Social Work
The University of Texas At Arlington
Arlington, TX05-2017
Skills
- Disability knowledge
- Collaborative partnerships
- Caseload management
- Documentation skills
- Client advocacy
- Recordkeeping skills
- Assessment skills
- Multicultural competence
- Workers compensation
- Individualized planning
- Community relations
- Case management
Timeline
Vocational Rehabilitation Counselor
Texas Workforce Commission
06.2022 - Current
Vocational Rehabilitation Assistant
Texas Workforce Commission
02.2021 - 06.2022
Mental Health Technician
Millwood Hospital
01.2021 - Current
Case Manager
True Mental Health
07.2018 - 02.2021
Mental Health Technician
MHMR of Tarrant County
12.2016 - 06.2018
Case Manager
Presbyterian Night Shelter: Patriot House
08.2013 - 12.2016
Team Lead
United States Army
08.2008 - 04.2016
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Bachelor of Science - Social Work
The University of Texas At Arlington
Master of Arts - Social Work
The University of Texas At Arlington
Relevant Internship Experience
- Social Work Intern (Graduate-Level) – Texas Workforce Commission (VR Services)
- 01/2026 – 05/2026
- Assisted with case file audits and documentation reviews to ensure compliance with VR policy.
- Verified and analyzed client data to support eligibility and service decisions.
- Participated in quality assurance and audit preparation activities.
- Social Work Intern – MHMR of Tarrant County: Liberty House
- 01/2019 – 05/2019
- Documented client services and outcomes in compliance with program and grant requirements.
- Verified client information and supported admissions documentation processes.
- Social Work Intern – MHMR: Community Addiction Treatment Services
- 06/2019 – 08/2019
- Maintained accurate treatment and incident records aligned with confidentiality and regulatory standards.
- Supported documentation for compliance reviews and internal audits.