Roiner De Los Angeles Villegas Ponce
Santa Cruz,Guanacaste
Summary
Proficient and adaptable professional in the tourism industry. Known for strong cultural awareness and exceptional customer service skills. Aiming to support organizations in delivering high-quality tours that educate and engage guests.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Tour Guide & driver
Freelancer
Santa Cruz, Guanacaste
07.2005 - Current
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Conducted engaging tours while sharing historical and cultural insights.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Resolved guest inquiries and concerns promptly during tours.
- Greeted visitors upon arrival and addressed inquiries about tours, travel plans, and local attractions to facilitate informed decision-making.
- Managed schedule and timing to ensure smooth tour operations.
- Upheld safety regulations during all tour activities to ensure guest well-being.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Maintained vehicle cleanliness and conducted regular maintenance checks to enhance guest experience.
Education
Certificate Guide - Tourism
Instituto Nacional De Aprendizaje
San Jose, Costa Rica Skills
- Tour management, organizing, planning, and executing the logistics of the different groups before and while where There are on the road
- Route planning
- Safety and logistics
- Route optimization
- Cultural awareness
- Customer service
- Problem resolution
- Guest engagement
- Team collaboration
- Verbal communication
- Communication strategies
- Calm under pressure
Languages
English
Professional
Certification
- certify by Instituto costarricense de Turismo
- Icetur
- Barista at Vandola Academy de Barismo
Affiliations
- Naturalis tour guide
- A3,B4,C2 driver licence
Timeline
Tour Guide & driver
Freelancer
07.2005 - Current
Certificate Guide - Tourism
Instituto Nacional De Aprendizaje