Combines strategic thinking with experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
After-hours Response Coordinator
Assurance Healthcare Services, Inc.
01.2000 - Current
Cultivated strong client relationships through effective problem resolution strategies.
Facilitated client and employee support on a 24/7 basis.
Oversaw staffing coordination and management to ensure optimal workforce allocation.
Facilitated distribution of client queries to enhance overall satisfaction.
Assisted in daily office operations and administrative tasks. Supported team members with scheduling and communication needs. Managed correspondence and documentation for efficient workflow.
Monitored adherence to company guidelines to uphold operational standards.
Substitute Teacher
Baltimore County Public Schools
01.2008 - 01.2014
Provided classroom instruction and support to elementary school students, including students with special needs
Education
Continued Studies Seeking Master’s Degree - Contemporary Communication
Notre Dame of MD University
Baltimore, MD
Bachelor of Arts - Communication Arts (Mass Media & Public Relations)
Notre Dame of MD University
Baltimore, MD
01-2008
Associate of Arts - General Studies
Landmark College
Putney, VT
01-1998
Skills
Attention to detail
Multitasking
Excellent communication
Critical thinking
Organizational skills
Detail-oriented
Conflict resolution
Problem-solving
Adaptability and flexibility
Timeline
Substitute Teacher
Baltimore County Public Schools
01.2008 - 01.2014
After-hours Response Coordinator
Assurance Healthcare Services, Inc.
01.2000 - Current
Continued Studies Seeking Master’s Degree - Contemporary Communication
Notre Dame of MD University
Bachelor of Arts - Communication Arts (Mass Media & Public Relations)
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.
Emergency Medical Response Coordinator Supervisor at CDCR - California Health Care FacilityEmergency Medical Response Coordinator Supervisor at CDCR - California Health Care Facility