Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Roje Henriques

Margate,FL

Summary

Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients.

Articulate, enthusiastic, and results-oriented professional with a demonstrated passion for building relationships, partnerships, and growing businesses.

Over 18 years in the customer service and technology industry

Overview

19
19
years of professional experience

Work History

Experience Manager

Best Buy
Fort Lauderdale, FL
04.2016 - Current
  • Accountable for enabling and empowering team members to drive a world class customer experience through the different channels in store, online and across other locations.
  • Managing the stores leadership duties
  • Responsible for managing the employee experience, development and performance management.
  • Managed the entire customer support process, from effective communication to successful execution.
  • Analyzes performance against strategies and targets, lead team to facilitate growth/improve results.
  • Facilitated trainings and meetings to review performance and propose innovative ideas.
  • Managed the entire process of hiring, training, and overseeing a team of over 20 members.
  • Oversaw daily operations through inventory validation, management, merchandising, and product distribution.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Retail Sales Supervisor

Best Buy
Fort Lauderdale, FL
04.2010 - 04.2016
  • Scheduled staff shifts based on anticipated customer traffic patterns.
  • Participated in recruiting activities to interview potential candidates for open positions within the organization.
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
  • Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
  • Established strong relationships with vendors in order to secure competitive pricing on merchandise orders placed for the store location.

Retail Sales Associate

Best Buy
Fort Lauderdale, FL
12.2005 - 04.2010
  • Inspected purchased items for defects before handing them over to customers.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment for the customers shopping pleasure.
  • Stocked shelves with merchandise according to company standards.

Education

Some College (No Degree) - Computer Repair

Florida Career College - Miami
Miami, FL

High School Diploma -

Wolmers High School For Boys
Jamaica

Skills

  • Customer experience strategy
  • Customer experience management
  • Cross-Functional Teamwork
  • Customer Service
  • De-Escalation Techniques
  • Attention to Detail
  • Goal Setting
  • Multitasking
  • Active Listening
  • Microsoft Office
  • Problem-Solving

Affiliations

  • Team driven sports participation.
  • Volunteering

Accomplishments

  • Multiple supervisor of the year nominations and wins for my tenure at Best Buy
  • Finished Top 50 in the Company of over 900 stores for 2 years to earn the highly sought after Achievers Badge for two years
  • Multiple leading employee satisfaction index scores (employee survery)

References

References available upon request.

Timeline

Experience Manager

Best Buy
04.2016 - Current

Retail Sales Supervisor

Best Buy
04.2010 - 04.2016

Retail Sales Associate

Best Buy
12.2005 - 04.2010

Some College (No Degree) - Computer Repair

Florida Career College - Miami

High School Diploma -

Wolmers High School For Boys

Similar Profiles

CREATE PROFILE
Roje Henriques