Rojotiana Nomenjanahary
Pflugerville,TX
Summary
Multilingual professional (French, Malagasy, English) with 3+ years of experience in high-volume customer service and administrative support. Skilled conflict resolution and service relations. Seeking an opportunity in Front Desk, Guest Services, or hospitality roles. Reliable and motivated, available to start ASAP and contribute effectively to your team.
Overview
6
6
years of professional experience
Work History
Au Pair / Childcare Provider
Private Household
Pflugerville, Texas
12.2024 - Current
* Managed daily care and activities for multiple children
* Ensured safety, meal planning, scheduling, and structured routines
* Demonstrated adaptability, multitasking, and strong responsibility
Customer Service Representative
OCEANCALL Madagascar
Antananarivo, Madagascar
10.2022 - 12.2023
* Handled high-volume inbound calls for a delivery/logistics company
* Assisted customers with tracking issues, delays, and complaints
* Resolved complex problems efficiently to maintain customer satisfaction
* Provided real-time updates and documented interactions in internal systems
Customer Support Representative
ADM Value Madagascar
Antananarivo, Madagascar
06.2020 - 06.2022
* Managed multi-channel customer relations for E-commerce and Energy sectors (phone, email, social media)
* Assisted with billing, refunds, invoices, consumption and account updates
* Handled logistics issues (lost/destroyed/delayed packages) and escalated complex cases
* Performed accurate data entry and administrative follow-up
Education
High School Diploma -
LMA (Lycée Moderne Ampefiloha)
Antananarivo, Madagascar 01-2017
Bachelor of Business Administration (in Progress) -
IMGAM University of Madagascar
Antananarivo, Madagascar04-2026
Skills
* Customer Service & Client Relations
* Administrative Support & Data Entry
* Time Management & Multitasking
* Team collaboration
* Multilingual Communication (French / Malagasy / English)
WORK AUTHORIZATION
J-1 Visa Holder, open to H-2B / J-1 transfer opportunities
Timeline
Au Pair / Childcare Provider
Private Household
12.2024 - Current
Customer Service Representative
OCEANCALL Madagascar
10.2022 - 12.2023
Customer Support Representative
ADM Value Madagascar
06.2020 - 06.2022
High School Diploma -
LMA (Lycée Moderne Ampefiloha)
Bachelor of Business Administration (in Progress) -
IMGAM University of Madagascar