Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

ROKEAU WILKINS

MONROE,LA

Summary

Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail, and communicate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

Document Specialist

JPMorgan Chase
04.2021 - Current
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Transmitted documents, organized revisions and tracked changes.
  • Managed 500 high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
  • Pitched in to assist DDC Mailbox department with special projects and tasks.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Worked with internal staff to process documents and sent for closing.
  • Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.

Escalated Complaints Specialist

CenturyLink
09.2017 - 06.2019
  • Streamlined complaint handling process for faster resolution and improved customer experience.
  • Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
  • Implemented regular feedback sessions with team members, promoting open communication and continuous improvement in complaint handling processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Store Supervisor

Dollar General Store
08.2015 - 09.2017
  • Answered product questions and assisted customers in selection and checkout.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Successfully drove new product lines to increase annual profits by 85%.
  • Increased retail space by 30 square feet by improving gross profits by 75%.

Eddy Current Technician

Plymouth Tube Co
06.2010 - 07.2015
  • Ensured project success by closely monitoring progress, adjusting testing methods as needed for optimal results.
  • Ensured compliance to industry standards by strictly adhering to established guidelines for Eddy Current inspections.
  • Reduced test time with efficient planning and execution of ECT procedures, ensuring timely completion of projects.
  • Communicated with employees and upper management to convey concerns, status updates and other pertinent information.
  • Assisted with standard maintenance and calibration of equipment, systems and processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked safely in testing and maintenance and followed internal policies and OSHA requirements.
  • Worked effectively in fast-paced environments.
  • Monitored test and data to determine failures and non-typical results.

Administrative Officer

U.S. NAVY
09.1998 - 01.2015
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Created, prepared, and delivered reports to various departments.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Proofread and edited documents for accuracy and grammar.

Education

Associate of Science - Administrative Medical Assistant

Unitech
Monroe, La
09-2015

Associate of Arts - Information And Computer Systems

Southern Technical College
Monroe, La
08-1990

High School Diploma -

Wossman
Monroe, La
05-1988

Skills

  • Proofreading expertise
  • Multitasking efficiency
  • Teamwork orientation
  • Recordkeeping skills
  • Data logging
  • Workflow Management
  • File Management
  • Document Management
  • Document Control
  • Invoicing support
  • Adobe Acrobat Proficiency
  • Vendor invoicing
  • File systems coordination

Certification

  • Salesforce Certified Administrator - Salesforce.
  • Microsoft Certified, Azure Fundamentals - Microsoft.
  • Adobe Certified Expert (ACE) in Acrobat DC Pro or Reader DC – Adobe Systems.
  • IBM Data Science Professional Certificate – IBM.
  • Certified Information Systems Security Professional (CISSP) - (ISC)².
  • Certified Data Professional (CDP)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • First Aid Certification

Software

Microsoft

Timeline

Document Specialist

JPMorgan Chase
04.2021 - Current

Escalated Complaints Specialist

CenturyLink
09.2017 - 06.2019

Store Supervisor

Dollar General Store
08.2015 - 09.2017

Eddy Current Technician

Plymouth Tube Co
06.2010 - 07.2015

Administrative Officer

U.S. NAVY
09.1998 - 01.2015

Associate of Science - Administrative Medical Assistant

Unitech

Associate of Arts - Information And Computer Systems

Southern Technical College

High School Diploma -

Wossman

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