Summary
Overview
Work History
Education
Skills
Timeline
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Rokeau Wilkins

Monroe,LA

Summary

To continue a progressive career with a company where I can propel performance to unprecedented levels, consistently achieve goals, and increase positive employee relations. Extremely dedicated, results-oriented, fast-paced learner who readily adapts to change, works well independently as well as in groups, and always dedicated to exceeding expectations. Able to juggle multiple priorities and meet tight deadlines, without compromising quality but always focused on customer service. Self-motivated and professional as well as flexible and versatile (willing and able to travel).

Overview

27
27
years of professional experience

Work History

Operations Sr Specialist II

JPMorgan Chase Bank
07.2020 - Current
  • Processed allonges/endorsements to clear exceptions cited.
  • Completed quick fix projects to clear exceptions for the Chain of Title.
  • Occasionally maintained the NPC Mailbox to ensure client needs are met.
  • Opened, sorted, and distributed incoming correspondence, including faxes and emails.
  • Trained others on process procedures and ensured quality results in compliance with client specifications.
  • Provided excellent customer service to every customer and met deadlines.
  • Filed and tracked documents, records, and reports according to provided research.
  • Conducted research on files to assist Inbound with corrections.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Order Specialist

CenturyLink
05.2017 - 10.2019
  • Provided high-level assistance to customers by helping place orders on the company's website.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors via phone and email.
  • Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
  • Entered customer information from phone calls and email communication into the database to update internal records.
  • Reviewed customer requests, resolved questions, and defined specifications before completing orders.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures.
  • Consistently prioritized customer needs with urgency and compassion.
  • Processed an average of 100-200 transactions daily to maintain smooth workflows.
  • Addressed customer questions and complaints in person and via phone.
  • Marked clearance products with updated price tags.
  • Attended team meetings monthly to voice concerns and offer constructive feedback.

Store Manager

Dollar General
05.2011 - 01.2015
  • Hired, trained, and managed a team of 20 associates, including performance evaluations and disciplinary actions.
  • Increased profits by 75% through restructuring store layouts for efficient inventory management and sales performance analysis.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory management with cycle counts, audits, and shrinkage control.
  • Developed and optimized store schedules to meet coverage demands and maintain service levels.
  • Delegated work based on shift requirements and individual strengths.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Strengthened workflow productivity by hiring and developing top talent.

Yeoman 2nd Administrative Clerk

United States Navy
12.1998 - 01.2015
  • Achieved mutual agreements and resolved miscommunications by working with all parties for win-win solutions.
  • Created agenda, materials, and communications for team meetings.
  • Escalated risk issues, challenges, and trends to senior management and delivered risk-related documents for audits.
  • Maintained industry knowledge through continuing education and training.
  • Provided excellent service and attention to customers in face-to-face encounters and phone conversations.
  • Worked with military shipmates to understand requirements and provide exceptional services.
  • Monitored incoming correspondences and controlled all outgoing documents.
  • Submitted payroll and leave for 1000 shipmates.

Supervisor

Southern Research Security
11.2003 - 12.2004
  • Led a team of 9 employees responsible for safeguarding, patrolling, and monitoring premises to deter theft, violence, and rule violations.
  • Oversaw payroll processing and coordinated scheduling to ensure efficient shift coverage.

Education

Certification - AMA: Billing And Coding

Unitech Training Academy
Lafayette, LA

Associate - Computer And Information Systems Security

Southern Technical College
Monroe, LA
08.2015

Skills

  • Data analysis
  • Accurate data entry
  • Shift scheduling management
  • Organizing tasks efficiently
  • Prioritization and scheduling
  • Supervisory skills
  • Customer Complaint Resolution
  • Inventory tracking
  • Computer software proficiency
  • Communication
  • Microsoft Word/Excel
  • 30 WPM
  • Maintain Shift schedules
  • Timely order fulfillment
  • Effective problem resolution
  • Order processing
  • Customer service
  • MS Office proficiency
  • Strong commitment to attendance
  • Excellent multi-tasking
  • Problem-solving focus

Work Type

Part Time

Work Location

HybridRemote

Timeline

Operations Sr Specialist II

JPMorgan Chase Bank
07.2020 - Current

Customer Order Specialist

CenturyLink
05.2017 - 10.2019

Store Manager

Dollar General
05.2011 - 01.2015

Supervisor

Southern Research Security
11.2003 - 12.2004

Yeoman 2nd Administrative Clerk

United States Navy
12.1998 - 01.2015

Associate - Computer And Information Systems Security

Southern Technical College

Certification - AMA: Billing And Coding

Unitech Training Academy

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Rokeau Wilkins