Rokeem Burton
Beaufort,SC
Summary
Highly skilled and results - driven Operations Manager with a proven track record of effectively leading and managing teams to ensure smooth operations, exceptional customer service, and optimized productivity. Seeking and challenging position in an innovative company where my expertise in team management, quality control, logistics, and customer service can be leveraged to drive a business success.
Overview
13
13
years of professional experience
Work History
Operations Manager
People's Choice Carpentry
09.2022 - Current
- Operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Work directly with superintendents and builds to set, enforce, and optimize internal policies to maintain responsiveness to demands.
Operations Manager
A Perfect Move
05.2014 - 09.2022
- Managed 20+ Employees and 4 managers (all of which i trained and promoted)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirement
- Shipping and Receiving
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Strapped items down over protective padding to secure throughout transportation.
- Followed safety protocols to prevent accidents and injuries.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Professional Mover
All My Sons Moving
08.2010 - 01.2014
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over [Number] jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Communicated with customers courteously and professionally to drive satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Followed verbal and written instructions to properly move and ship products.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Education
High School Diploma -
Bluffton High School
Bluffton, SC06.2007
Skills
- Results Driven
- Team Leadership & Management
- Budget Planning
- Communication
- Project Management
- Customer Relationship Management
- Warehouse Management
Timeline
Operations Manager
People's Choice Carpentry
09.2022 - Current
Operations Manager
A Perfect Move
05.2014 - 09.2022
Professional Mover
All My Sons Moving
08.2010 - 01.2014
High School Diploma -
Bluffton High School