Rokelle Williams
Fortson
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Merrell Biomedical Services
10.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Unit Secretary
St Francis Memorial Hospital
02.2020 - 10.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Manager
Target
07.2014 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Patient Service Representative
South Georgia Regional Medical Center
01.2011 - 07.2014
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Human Resources Manager
Badcock Home Furniture
06.2008 - 01.2011
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ07-2021
High School Diploma -
Terrell High School
05-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Filing
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Office management
- Scheduling and calendar management
- Appointment scheduling
- Verbal communication
- Microsoft Office Suite
- Payroll and budgeting
- Multi-line phone proficiency
- Calendar management
- Dedicated team player
Timeline
Administrative Assistant
Merrell Biomedical Services
10.2021 - Current
Unit Secretary
St Francis Memorial Hospital
02.2020 - 10.2021
Manager
Target
07.2014 - 01.2020
Patient Service Representative
South Georgia Regional Medical Center
01.2011 - 07.2014
Human Resources Manager
Badcock Home Furniture
06.2008 - 01.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Terrell High School
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