Rokena Jones
Elmwood Park,IL
Summary
Motivated Patient Support Assoicate with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
09.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
Clinical Coordinator
Rush University Medical Center, RUMC
Chicago, IL
08.2022 - 09.2023
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Communicated financial obligations to patients and collected fees at time of service.
Patient Service Representative
Northwestern Memorial Hospital
Chicago, IL
02.2020 - 08.2022
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained accurate records of services provided during each visit or procedure.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
High School Diploma -
Nicholas Senn HIgh School
Chicago, IL06-2002
Skills
- Cross-cultural sensitivity
- Healthcare industry understanding
- Appointment Scheduling
- Medical insurance
- Medical terminology knowledge
- Eligibility Determination
- Office Administration
- Strong Organization
- Calendar Management
Timeline
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
09.2023 - Current
Clinical Coordinator
Rush University Medical Center, RUMC
08.2022 - 09.2023
Patient Service Representative
Northwestern Memorial Hospital
02.2020 - 08.2022
High School Diploma -
Nicholas Senn HIgh School