Rokeshia Holmes

• Staff Management: Ensure adequate scheduling and staffing of clinical employees, including recruiting, hiring, onboarding, and developing staff.

• Performance Evaluation: Provide performance feedback and conduct annual reviews, addressing issues promptly and contributing to staff performance assessments.

• Time and Attendance Management: Streamline employees' PTO and time attendance, ensuring compliance with hospital policies.

• Payroll Processing: Manage payroll for clinical employees, ensuring accuracy and timeliness in compensation.

• Inventory Management: Maintain inventory and order medical supplies and equipment, ensuring availability for clinical operations.

• Training Oversight: Ensure employees are adequately trained to perform their assigned duties safely and effectively.

• Vendor Liaison: Act as a liaison between the office and associate vendors to troubleshoot clinical issues and enhance insurance efficiency.

• Patient Care Monitoring: Monitor clinical activity and patient flow to ensure efficient and effective patient care.

• Collaboration with Healthcare Providers: Coordinate with healthcare providers during patient deliveries and surgeries to ensure optimal care.

• Maintain and Order all Supplies: Clinic and Admin

• Work along with The Chairman of The Orthopedic Sports & Surgery Department. (Upper Extremity NFL Physician)
• Medical Director for 26 out of 32 NFL teams.
• Initiate all medical procedures such as MRI, CT, X-Rays, OR Procedures, in-Office Procedures.
• Manage all patient surgical schedules including medical and cardiac clearances
• Coordinate and manage patient referrals as well as ensure all referral loops are being closed in an effective and timely manner.
• Enters and maintains patient records in EPIC
• Corresponds with patient's referring physician as needed.
• Provides administrative support for physicians as needed.
• Insure all NFL players are medically deemed to return to playing status.
• Performs other job-related duties as assigned.

• Responsible for all Onboarding of rotating residents, fellows, and medical students
• Conduct pre-authorizations on MRI, CT scan, and different procedures needed before following-up visits.
• Responsible for ordering supplies for procedures such as PRP Injections.
• Responsible for gathering patient medical records including prior office visit notes, x-ray images, MRI reports, and their insurance details.
• Communicate and discuss pre-operative instructions with the patient once ready to schedule surgery.
• Also, provide patients with necessary written instructions.
• Manage provider’s schedule, file patient’s records, assist with preparing surgery packets, and responsible for getting post-operative pictures for patients review.
• Triage patients, assistant within clinic procedures, venipunctures, injections & Vitals.
• Sets up instruments and equipment according to department protocol.
• Phlebotomy – Assist with PRP Procedures
• Post-op patient care & Triage including removal of sutures.
• Assist the Doctor with Iovera Procedures.
• Administer injections & also assist the Doctor with administering Joint injections.
• Schedule patient’s tests and appointments and prepares patient charts.
• Order labs, collect patient history, performs medication reconciliation, and enters information into the EPIC EMR.
• Fulfill clerical responsibilities as assigned which may include sending/receiving patient medical records; obtaining lab/x-ray & MRI reports, hospital notes, referral information; completing FMLA & Worker’s Comp forms/requisitions as needed along with Plan of Care.
• Triage patient calls, which include monitoring calls and in-baskets, Schedule patient appointments & enter patient’s chargers in Epic.
• Leadership role, assist with training new Medical Assistants and LVN

• Manage Over 4 clinical departments: Medical Assistant, Dental Assistant & Medical Billing & Coding, Health Care Management (Associates Program)
• Manage students while on clinical sites; monitoring and managing over 30+ students monthly
• Responsible for the Graduation and completion of hundreds of students.
• Work with 500+ clinical sites and Hospitals, including Baylor, Methodist, Texas Children's, LBJ County, and many more.
• Recruiter for several hospitals, urgent care, free-standing ER, and Clinics
• Coordinator of department meetings, school functions, and events.
• Board member of the Baylor College of Medicine Education Department
• Intermediate to Advanced Microsoft Office Skills (Excel, Outlook, PowerPoint, Word)
• Maintain Calendar Events
• Instructor for the Medical Classes:
• Anatomy & Physiology, Medicine Admin, Phlebotomy, Clinical Lab, EKG, EMR …
• Manage a class of 20+ or more

• Overseeing departmental operations
• Mentoring other employees as a quality improvement coordinator
• Ensuring accurate completion of registration, monitoring, and correction of reports, data integrity, accuracy, and continuity of processes
• Regulating escalated issues
• Scheduling staff, and staff training and education.
• Participates in the preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues.
• Communicates in an effective and professional manner with all Patient Access Represent including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Payroll