Rokesia Thompson
Stone Mountain,GA
Summary
Detail-oriented professional skilled in addressing complex unemployment insurance issues. Strong background in investigations and customer service, successfully resolving employer concerns while maintaining program integrity and compliance.
Overview
14
14
years of professional experience
Work History
Field Tax Agent II
Georgia Department of Labor
Atlanta, Ga.
08.2015 - Current
- Conduct extensive audits of employer payroll and accounting records to ensure compliance
with Georgia Unemployment Insurance tax laws, policies, and reporting requirements. - Research and analyze complex unemployment insurance tax issues using applicable regulations, agency
procedures, and supporting documentation to resolve employer concerns and compliance matters. - Mentor and train newly hired Field Tax Agents by providing guidance on agency policies,
unemployment insurance tax procedures, compliance standards, case management, and best
practices to support successful onboarding and development. - Assist in knowledge transfer and provide ongoing support to staff by answering procedural questions and
reinforcing program requirements and expectations. - Investigate employment classifications, contracts, tax reports, payroll records, and financial documentation
to identify discrepancies, misclassification, fraud, and noncompliance. - Educate employers and business owners on unemployment tax liabilities, contribution rates, reporting
requirements, and program regulations to improve compliance and understanding. - Prepare detailed audit findings, and reports while maintaining accurate documentation and
confidential records in agency systems. - Respond to employer inquiries by telephone, email, and written correspondence while ensuring quality
customer service and accurate program guidance. - Maintain strict confidentiality while handling sensitive unemployment insurance and employer financial information.
Unemployment Insurance Claims Examiner
Georgia Department of Labor
Atlanta, Ga
07.2012 - 08.2015
- Evaluated unemployment insurance claims and determined eligibility through detailed review of employment
separation information, wage documentation, and applicable labor laws. - Conducted investigations and fact-finding interviews with claimants and employers to gather information,
resolve disputes, and support fair determinations. - Applied Georgia labor laws, agency policies, and unemployment insurance regulations to adjudicate claims
and authorize or deny benefits accurately and timely. - Reviewed complex case details to identify discrepancies, potential fraud, and overpayment concerns while
protecting program integrity. - Maintained detailed case documentation, managed claimant records, and ensured confidentiality of sensitive
information. - Delivered professional customer service by responding to claimant and employer questions regarding
benefits, policies, and procedures.
Education
Bachelor of Science - Business Administration And Management
University of West Georgia
Carrollton, GASkills
- Continuous learning mindset
- Tax compliance expertise
- Investigations & Fraud Prevention
- Problem Solving & Decision Making
- Customer Service & Public Relations
Timeline
Field Tax Agent II
Georgia Department of Labor
08.2015 - Current
Unemployment Insurance Claims Examiner
Georgia Department of Labor
07.2012 - 08.2015
Bachelor of Science - Business Administration And Management
University of West Georgia