Rokisha Dorsey
Medical Assistant And Patient Care Assistant
Humble
Summary
Healthcare professional with proven track record in patient care and support. Consistently contributes to team success and patient satisfaction by maintaining high standards and adapting to dynamic situations. Known for excellent bedside manner and ability to manage multiple tasks efficiently.
Overview
24
24
years of professional experience
Work History
Patient Care Assistant
Houston Methodist
08.2022 - Current
- Gathered medical information, weight and height measurements and vital signs.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
Caregiver
Peter Koinis
12.2018 - 06.2022
- Tracheotomy care, condom Cather placement, Hoyer lift, peg tub feeding, in-line suction, oral suction, administering I.V. Antibiotic, portal cath site care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
Medical Assistant
Wellspire Medical
02.2015 - 01.2019
- Charting, pt triage, blood draws, starting I.V., calling in medication, pre auth of medications and procedures.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Medical Assistant
Respiratory and Sleep Disorders Specialists
04.2011 - 02.2015
- Administered Pulmonary Function Test and spirometry.
- Prior auth for med also for testing, direct admits to hospital, pulling records from hospital.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Zaniewski
11.2010 - 12.2010
- Ekg's Abi's taking pt.
- Vitals, pt history, charting, filing, appointment setting, billing, calling in pt prescription.
Caregiver
Mary Johnson
03.2008 - 09.2010
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Daycare Provider
Our Little Red School
03.2007 - 06.2008
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Read aloud and played alphabet games to encourage early literacy.
- Supervised and cared for children ages 2 to 12.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
Daycare Director
LaPatite Academy
05.2005 - 03.2008
- I work in the management team making schedule, problem solving.
- I also worked with kids age 2yrs to 12yrs.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Created staffing and facility requirements to support educational offerings.
- Interpreted government codes to meet safety and security codes.
Telemarketer
AT&T Call Center
02.2002 - 06.2004
- Maintained and recorded customer information in database.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Resolved customer complaints by escalating calls to proper department.
Education
Associate of Science -
Lone Star College System
Spring, TX05-2024
Medical Assistant - undefined
Remington College
Houston, TX11.2010
High School Diploma - undefined
Humble High School
Humble, TX01.1999
Skills
- First aid and safety
- Records management
- Wound care
- Medication administration
- Proper phone etiquette
- Understands medical procedures
- Proper sterilization techniques
- Medical billing
- HIPAA compliance
- Documentation procedures expert
- Venipuncture and phlebotomy
- Catheter change and preparation
- Inventory and supply management
- Patient feeding
- Professional bedside manner
- Charting expertise
- EKG set up and monitoring
- Medical terminology
- Diagnostic procedures
- STD counseling
- Patient scheduling
- Certified in Basic Life Support (BLS)
- Pulmonary function tests (PFTs)
- Respiratory equipment utilization
- Lab equipment calibration
- Basic life support
- Personal hygiene assistance
- Compassionate care
- Dementia care
- Patient monitoring
- Multitasking
- Blood glucose testing
- Tracheostomy care
- Verbal and written communication
- Organizational skills
- Infection control
- End-of-life care
- Documentation
Timeline
Patient Care Assistant
Houston Methodist
08.2022 - Current
Caregiver
Peter Koinis
12.2018 - 06.2022
Medical Assistant
Wellspire Medical
02.2015 - 01.2019
Medical Assistant
Respiratory and Sleep Disorders Specialists
04.2011 - 02.2015
Zaniewski
11.2010 - 12.2010
Caregiver
Mary Johnson
03.2008 - 09.2010
Daycare Provider
Our Little Red School
03.2007 - 06.2008
Daycare Director
LaPatite Academy
05.2005 - 03.2008
Telemarketer
AT&T Call Center
02.2002 - 06.2004
Medical Assistant - undefined
Remington College
High School Diploma - undefined
Humble High School
Associate of Science -
Lone Star College System