Roksana Jones
Buffalo,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with experience in checking the quality of goods, correctness of markings, prices, quality, etc. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Quick-thinking, practical problem-solver .Highly effective and knowledgeable in process improvement and inventory control.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product and Operation Menager
Old Navy, Gap
12.2023 - 02.2024
- Ability to work in any position in the company (cashier, salesperson, etc)
- Handle unique or complex customer interactions
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
- Listen and ask questions to solicit feedback to understand needs and provide service
- Serve as a role model to achieve priorities in store, with the customer as the primary focus
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed
- Build and share expertise in an assigned specialized functional area
- Become expert of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Career Coach
Functional Industries Inc
06.2023 - 12.2023
- Teach and train job duties and work skills , social skills to individuals receiving services
- Responsible to assist individuals in maintaining community employment and enhancing the overall job performance of each person served.
- Supervise consumers group from 6 to 12 people( 6 at crew 12 at house)
- Provided ongoing guidance and support to clients throughout job training.
- Complete daily time sheets for consumers.
- Monitor health and administer medications and treatments as ordered by health providers
- Report potential violations of individuals rights, per agency policies/ procedures and mandated vulnerable adult reporting requirements
- Transport consumers to community activities and crew sites as required.
- Maintain a flexible work schedules that is dictated by consumer and organizational needs, as well as contractual obligations.
- Teach and supervise persons served in all areas identified in their IPP as needing instruction and supervision
- Meet production deadlines.
- Complete required documentation per agency and regulatory requirements.
- Develop positive working relationships with stakeholders.
- Adhere to Functional Industries injury management program.
- Adhere to Functional Industries 'Code of Ethical Conduct and uphold the confidentiality of individuals served.
- Maintain workflow and prioritize assigned work ensure that deadliness are met.
- Conform to Functional Industries quality control standards
Intern in the Human Resource Department
Komand Sp. ZO.O.
03.2021 - 09.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Took messages and provided information about company processes, hours and requirements.
- Analysis the role of women in company management (showing what positions women occupy in the company, what are their tasks and duties, how the effects of their work are evaluated)
- Preparation of a negotiation plan and analysis of ethical aspects in negotiations
- Analysis employee well-being (psychological dimension: job satisfaction, self-esteem and opportunities, social dimension: quality of interpersonal relationships in the workplace; healthcare, physical safety at work) and strategies to improve the quality of life.
- Analysis work overload, burnout, mobbing (What is prevention and action in the company if a problem is identified, who deals with it?)
- Learning how to deal with conflict in the workplace (how are situations of differences in formal and informal interests of groups of employees identified in the company, who identifies them, reports them, characteristics of conflict resolution procedures)
- Learning how to arrange physical space so that it has a better impact on customers.
Office Assistant
Produkcyjno-Usługowo-Handle Karolina Liwińska
05.2013 - 05.2014
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Operator in the Telephone Number Office
AMBITIUS Sp. Z O.o./ TP SA
01.2013 - 04.2013
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Finding phone numbers for relevant companies for costumers
Telemarketing Specialist and Trainer
BEWU Advertising Articles
06.2010 - 01.2013
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Training new employees on how to sell effectively, preparation for work as a telemarketer.
Consultant in the Telephone Customer Service Office
Komputronik S.A.
08.2008 - 01.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Described product highlights and benefits to help guide purchasing decisions.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
Game Reviewer
Group 69 S.c.
06.2009 - 11.2009
- Managed competing deadlines with efficiency.
- Consulted with editors to shape story and eliminate any errors.
- Composed original written material for various types of publications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Information Technology Support Specialist
Holicon Sp. Z O.o.
06.2007 - 07.2008
- Assisted customers in identifying issues and explained solutions to determine the problem of internet failure and solve it effectively
- Used ticketing systems to manage and process support actions and requests.
- Activated accounts for clients interested in new services.
- Configuring the client's equipment so that the Internet works for him
- Receiving customer requests by phone in order to send technicians who removed a technical defect on the optical fiber.
- Client router configuration
- Internet service activation step by step with client
Owner of Dream Cave Game Store
Own Business
06.2006 - 01.2007
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Provided outstanding coaching to employees to boost productivity.
Intern as an Insurance Agent
PZU INSURANCE AND BROKERAGE Barbara Kuryś
09.2005 - 04.2006
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Conclusion of insurance
- Presentation of insurance conditions, signing contracts, negotiations
Education
Bachelor of Arts - Psychology in Business
WSB Schools of Banking / University WSB Merito
Poznań, Poland09.2022
Associate of Arts - Finance And Accounting
Technical Secondary School of Economics
Poznań, Poland05.2005
Skills
- Dependable, Responsible and Punctual
- Microsoft Office suite
- Customer Relations
- Sales and Marketing
- Problem Resolution
- Team Goals
- Active Listening
- Flexible and Adaptable
- Analytical and Critical Thinking
- Good organization of work
- Creative Thinking
- Positive attitude
Languages
English
Polish
Hobby
Painting, Sketching, Cycling, Fitness, Cooking, Dogs, Artwork, Computer Gaming, D&D, Fishing, Fashion, Art, Musicals, Dancing, Karaoke, Psychology, Writing Poems, Shooting, Car Racing, Chess, Kickboxing.
Certification
Certificate of Training - Vulnerable Adult Mandated Reporter Training
Adult First Aid/CPR/AED - American Red Cross
CPI - Nonviolent Crisis Intervention
Timeline
Product and Operation Menager
Old Navy, Gap
12.2023 - 02.2024
Career Coach
Functional Industries Inc
06.2023 - 12.2023
Intern in the Human Resource Department
Komand Sp. ZO.O.
03.2021 - 09.2021
Office Assistant
Produkcyjno-Usługowo-Handle Karolina Liwińska
05.2013 - 05.2014
Operator in the Telephone Number Office
AMBITIUS Sp. Z O.o./ TP SA
01.2013 - 04.2013
Telemarketing Specialist and Trainer
BEWU Advertising Articles
06.2010 - 01.2013
Game Reviewer
Group 69 S.c.
06.2009 - 11.2009
Consultant in the Telephone Customer Service Office
Komputronik S.A.
08.2008 - 01.2010
Information Technology Support Specialist
Holicon Sp. Z O.o.
06.2007 - 07.2008
Owner of Dream Cave Game Store
Own Business
06.2006 - 01.2007
Intern as an Insurance Agent
PZU INSURANCE AND BROKERAGE Barbara Kuryś
09.2005 - 04.2006
Bachelor of Arts - Psychology in Business
WSB Schools of Banking / University WSB Merito
Associate of Arts - Finance And Accounting
Technical Secondary School of Economics
Similar Profiles
Elena CandiloroElena Candiloro
Brand Associate at Old Navy, GapBrand Associate at Old Navy, Gap
Ella LanniElla Lanni
Retail Sales Associate at Old Navy, GapRetail Sales Associate at Old Navy, Gap
Chelsea ColeChelsea Cole
Sales Associate at Old Navy, GapSales Associate at Old Navy, Gap
Amandeep KaurAmandeep Kaur
Retail Sales Associate at Old Navy, GapRetail Sales Associate at Old Navy, Gap
Luke SkoglundLuke Skoglund
Commercial Driver at AutoZoneCommercial Driver at AutoZone