Summary
Overview
Work History
Education
Skills
Languages
Key Skills And Certifications
Websites
Programs
References
Timeline
Generic

Rokya Ba

Summary

Adaptable and detail-oriented individual with a background in customer service and kitchen operations. Known for strong time management and teamwork skills, communication, and consistently exceeding performance goals in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Crew Member

Wawa
Baltimore
06.2025 - 08.2025
  • Interacted pleasantly with guests to deliver quality customer service.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Drove team success by quickly completing assigned tasks.

Crew Member

Charlie's Philly cheese steak
10.2022 - 08.2025
  • Delivered high-quality customer service in a fast-paced environment while balancing work and school.
  • Developed teamwork and time management skills by coordinating with coworkers during peak hours.
  • Maintained attention to detail and efficiency, consistently meeting daily goals.
  • Provided excellent customer service by greeting and assisting guests promptly.

Crew Kitchen Staff Member

Shake Shack
College Park
11.2024 - 05.2025
  • Prepared food items following Shake Shack's quality and safety standards.
  • Maintained cleanliness and organization of kitchen and workstations.
  • Communicated effectively with team members to coordinate service tasks.

Manager

Cold Stones creamery
07.2021 - 03.2022
  • Trained and onboarded new staff in customer service, food safety, and cash-handling procedures.
  • Handled customer concerns with professionalism, increasing satisfaction and repeat business.
  • Managed opening/closing procedures, cash reconciliation, and inventory control.
  • Strengthened leadership, problem-solving, and multitasking skills in a fast-paced environment.
  • Supervised daily operations and a team

Education

High School Diploma -

Paul Laurence Dunbar High School
1400 Orleans St, Baltimore, MD 21231
06-2023

Bachelor of Science - Information Science

University of Maryland College Park
College Park, MD
06-2027

Skills

  • Polyglot
  • Customer service
  • Time management
  • Adaptability under pressure
  • Clear communication
  • Willingness to learn
  • Assertiveness
  • Workplace efficiency
  • Good listener
  • Hard worker

Languages

  • French
  • English
  • Wolof
  • Bambara

Key Skills And Certifications

  • Polyglot
  • Good listener
  • Hard worker

Websites

Programs

Full-tuition Incentive Awards Program (IAP) Scholar, and Academic Achievement Program (AAP)

References

References available upon request.

Timeline

Crew Member

Wawa
06.2025 - 08.2025

Crew Kitchen Staff Member

Shake Shack
11.2024 - 05.2025

Crew Member

Charlie's Philly cheese steak
10.2022 - 08.2025

Manager

Cold Stones creamery
07.2021 - 03.2022

High School Diploma -

Paul Laurence Dunbar High School

Bachelor of Science - Information Science

University of Maryland College Park

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