Rola Aboumoghesab
Doha
Summary
A disciplined, goal-oriented librarian with more than 10 years of experience in some of the biggest Library's in the Middle East. Helped reduce time by 48% by Books maintenance an analytical approach focused on stable and rapid time optimization. I am passionate about expanding my horizons and bringing immense value to your library
Overview
24
24
years of professional experience
Work History
Library Assistant
Qatar National Library
04.2014 - Current
- Multi-skill customer service professional with a proven record of accomplishment in the library combined with customer focused approach to business.
- Maintenance of Main collection/Teen/ Children (Repairing damaged books).
Events administrator
QMDI - Qatar Foundation
05.2011 - 12.2013
- To support the Registration Manager in the administration of delegate management and on-spot registration management and to provide high quality customer service for the Annual Conference and Exhibition, both pre-event and onsite.
- Administer all paperwork.
CRM Agent
JAIDAH GROUP
04.2009 - 05.2011
- Main Scope – PDSS (surveys), CSI Reports, Sales-related Customer Complaints, and Sales-related campaigns
- Communicate courteously with customers by telephone, email (or face-to-face) if required.
- Create customer database segmentation graphs based on customer profile data.
Tele Marketing
Doha Bank
08.2008 - 01.2009
- Answering customer calls / inquiries for the value-added services sold by Doha Bank
- Answering Customer calls for Doha Bank services
Executive Secretary / Secretary
Al MAJAZ IT CONSULTANT/QATAR CALL
04.2006 - 08.2008
- Answering directly to the president responsibilities included composing and typing company correspondence
- Duties also included transcribing Qatar Call content and preparing to be sent out to the customers, proofreading, and correcting Arabic manuscripts, organizing the filing system and building a customer database
- Answering Customer calls for AL JAZEARA and Qatar Call (SMS) services
Executive Secretary / Secretary
Al MAJAZ IT CONSULTANT/QATAR CALL
04.2005 - 08.2005
- Answering directly to the president responsibilities included composing and typing company correspondence.
- Answering Customer calls for AL JAZEARA and Qatar Call (SMS) services.
Self Employed
Producing Education Manuscripts
06.2001 - 06.2004
- While working from home, produced Arabic educational manuscripts in history, religion, etc
- For secondary and elementary school students
- This project involved researching relevant topics collating information and typing the manuscripts
Education
Various courses - Computer Software
Qatar University
High School Diploma -
Doha School
Skills
- Customer interaction skills
- Strong Interpersonal skills
- Self-motivated
- Team player
- Communication skills
- Listening skills
- Confidence
- Patience
- Diplomacy
- Problem-solving skills
- Computer skills
- Data-entry
Awards
- THANAA Award, 2021
- THANAA Award, 2015
- The CRM excellence program, 2010
Training
- ASIL Access Services Conference 2024 USA
- ALA- Annual Conference & Exhibition, 2023, USA
- The International Federation of Library Associations and Institutions (IFLA), 2019, Italy
- LIS International Summer School - Training, 2018, Germany
- Reading Culture of the Young Generation, 2016, Poland
Timeline
Library Assistant
Qatar National Library
04.2014 - Current
Events administrator
QMDI - Qatar Foundation
05.2011 - 12.2013
CRM Agent
JAIDAH GROUP
04.2009 - 05.2011
Tele Marketing
Doha Bank
08.2008 - 01.2009
Executive Secretary / Secretary
Al MAJAZ IT CONSULTANT/QATAR CALL
04.2006 - 08.2008
Executive Secretary / Secretary
Al MAJAZ IT CONSULTANT/QATAR CALL
04.2005 - 08.2005
Self Employed
Producing Education Manuscripts
06.2001 - 06.2004
Various courses - Computer Software
Qatar University
High School Diploma -
Doha School
Similar Profiles
Zaheer Ullah AmiriZaheer Ullah Amiri
Security Guard at Qatar National LibrarySecurity Guard at Qatar National Library
Omar EissaOmar Eissa
Professional Athlete at Qatar Sports Club, Qatar National TeamProfessional Athlete at Qatar Sports Club, Qatar National Team
ZAHID SATTAR QADIR WARAICHZAHID SATTAR QADIR WARAICH
Merchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATARMerchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATAR