Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rola Halabi

Virginia Beach,VA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.

Overview

18
18
years of professional experience

Work History

Assistant Store Leader

Kroger Marketplace
03.2023 - Current
  • HR Leader in the store supervising 206 associates.
  • Leading Deli/Baker/Murray's Cheese Shop and Starbucks departments.
  • Leader in monthly inventory for all Fresh Departments resulting in 13% to 6% overall shrinkage contributing to the bottom line and Bonus.
  • Fostering an inclusive work environment for all associates in the store - turnover results at 45%.
  • Working with department managers and individual departments to achieve operations results and maintain BOH integrity.
  • Providing continuous coaching and feedback leading to improved performance for department leaders and associates on individual and department performance.
  • Ownership of Fresh Start and compliance training resulting from 62% to 93%, 2nd in district and top stores in Division.
  • Working with Field Specialists to provide feedback on plans and ensure execution for all Fresh Production Departments.

Store Manager

Starbucks Coffee Company
04.2011 - 03.2023
  • SM Lead in Casper for all 3 stores from 2015-2017
  • Took over Drive-thru store hitting over 40K a week.
  • Took over the Cafe store with 15%-20% increase in sales and 185% to 35% turnover.
  • Took over micro-drive store with 30K to 45K increase in sales, 36 seconds out the window leading 1st/2nd and 2nd in customer connection at 80% for the Western Mountain Area.
  • Dual managed stores in Sheridan, Gillette Wyoming, and Billings, Bozeman Montana Stores.
  • Managed and coached inventory control, cash control, and store opening and closing procedures.
  • Continuous developing partners for personal and career growth.
  • Utilized tools and resources to consistently maintain policies and standards.

Food and Beverage Director

RAMADA INN by Wyndham
02.2009 - 09.2011
  • Planned operations to effectively cover needs while controlling costs and maximizing service
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Worked with qualified chef to diversify menu with new offerings
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Purchased food and cultivated strong vendor relationships
  • Developed unique events and special promotions to drive sales.

Lead Installer

Micros
09.2005 - 02.2009
  • Installed and configured hardware and software for hotels on a new POS and management systems in all departments
  • Trained all staff and management on the new system
  • Lead 3-8 people to support hotel after new system went live 2-4 weeks
  • Traveled all over the United States, Canada, and Puerto Rico
  • Maintained relationships with management to better understand needs and uphold standards of service
  • Demonstrated to staff proper methods for operating equipment after it had been installed.

Education

Associate Degree in Hotel Management - Hotel Management

C&E College
Beirut, LB
05.1994

Skills

  • Management & leadership skills:
  • Impact & influence — Highly Proficient
  • Attention to detail — Highly Proficient
  • Supervisory skills: Motivating & assessing employees — Expert
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Full results: Expert
  • Management & leadership skills: Planning & execution — Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field

Additional Information

  • Wanting to relocate to Eugene, Oregon to be with Family - - Authorized to work in the US for any employer


  • Awards , Manager of the Quarter July 2019 MOQ - Q4-2019 for Western Mountain Area Manager of the Quarter July 2016 MOQ - Q4 - 2016 for all Western Mountain Area Manager of the Quarter October 2014 MOQ - Q1 - 2014 for all Western Mountain Area

Timeline

Assistant Store Leader

Kroger Marketplace
03.2023 - Current

Store Manager

Starbucks Coffee Company
04.2011 - 03.2023

Food and Beverage Director

RAMADA INN by Wyndham
02.2009 - 09.2011

Lead Installer

Micros
09.2005 - 02.2009

Associate Degree in Hotel Management - Hotel Management

C&E College

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Rola Halabi