Rola K Phillips
Chula Vista,CA
Summary
Seeking a position that will enhance and strengthen my current professional skills base. Having over 10 years of direct customer service experience, I pride myself on being a problem solver with the ability to make prompt decisions in a leadership capacity. With my excellent communication skills, I can also assist customers of all occupation. I am a highly motivated individual who is looking for her next career home. I am fluent in English and Arabic and can work extremely well in a team as well as independently with minimal supervision.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
19
19
years of professional experience
Work History
Small Business Owner
Tumbler Shields
08.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Designed promotional materials to increase brand awareness in local community.
- Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
Teller
Mission Federal Credit Union
09.2012 - 10.2016
- Consistently provided outstanding customer service to over 75 guests
- Resolved any errors and assisted customers with daily transactions such as deposits, check cashing, loan payments and withdrawals
- Handled and responsible for large amounts of Cash daily not to exceed $50,000
- Responsible for managing the opening and closing duties of operations
- Heavy data entry with extreme attention to detail
- Clerical work, including filing and faxing as needed
- Exceed sales goals regularly by 50% by cross selling services and promotions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Sales Associate & Merchandiser
Macy’s UTC
11.2010 - 09.2012
- Assisted over 100 guests and consistently grew customer clientele by providing customized and consultative selling methods
- Implemented a healthy working environment by creating goal contests and teams to combine selling methods which also improved morale
- Assisted each customer with product selection and following up with customers when new merchandise arrived
- Exceeded sales goals by 126%
- Handled various Cash and Credit transactions utilizing a POS system
- Maintained communication with buying office to guarantee appropriate levels of stock in our department
Concierge
The Sporting Club – San Diego
07.2007 - 03.2009
- Consistently provide outstanding customer service to an average of +45 guests
- Personally assisted guests with concierge services, requests, recommendations
- Handled various Cash and Credit transactions
- Managed activities in the child care facility housing 4 Attendants and 10 children at a time
- Served as the go to person for any questions or concerns regarding policies and procedures of the facility
- Maintain a safe and healthy environment and assist in activities in accordance with facility
Travel Agent/Sales
Space Tours
10.2005 - 04.2007
- Responded to client’s questions, concerns and billing inquiries with highest degree of professionalism
- Assisted clients with reservations, transfers and changes
- Secured new client sales and retention through exceptional customer service
- Provided clients the best travel package deals along with offering prompt, accurate and courteous service to clients
- Provided expert and professional customer service to travelers by providing prompt, accurate and professional communication, tracked unused e-tickets for exchange toward future trips and personal expenses
- Helped determine the most efficient way to make flight connections
- Made transportation arrangements to and from airports
Education
Medical Office Administration Certificate - Office Administration
Martinsburg Institute
07.2009
Graduated - Cosmetology
Habawal Beauty School
05.2004
Graduated - High School Diploma
Abdul Hamid Sharaf High School
05.2003
Skills
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
- Sales oversight
- Multitasking
- Reliability
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Sales management
Languages
Arabic
Full Professional
Timeline
Small Business Owner
Tumbler Shields
08.2018 - Current
Teller
Mission Federal Credit Union
09.2012 - 10.2016
Sales Associate & Merchandiser
Macy’s UTC
11.2010 - 09.2012
Concierge
The Sporting Club – San Diego
07.2007 - 03.2009
Travel Agent/Sales
Space Tours
10.2005 - 04.2007
Graduated - Cosmetology
Habawal Beauty School
Graduated - High School Diploma
Abdul Hamid Sharaf High School
Medical Office Administration Certificate - Office Administration
Martinsburg Institute
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