Roland Agrella Jr.
White Cloud,MI
Summary
Results-driven business owner with over 30 years in flooring installation. Expert in hard surface flooring installation, customer service, budget control, and team leadership, focused on enhancing client satisfaction and operational efficiency.
Overview
35
35
years of professional experience
Work History
Flooring Installation Business Owner
Friendly Flooring, Inc.,
White Cloud, MI
01.1992 - Current
- Managed customer relationships, enhancing satisfaction through personalized service and support.
- Developed strategic marketing initiatives, increasing brand visibility within the community.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Streamlined inventory management processes, reducing costs while maintaining stock levels.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Implemented cost-saving measures that improved overall profitability without sacrificing quality.
- Established partnerships with local businesses, expanding network and driving referral opportunities.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Analyzed market trends to inform product selection and pricing strategies effectively.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Skills
- Business planning
- Client engagement
- Quality assurance
- Goal-oriented
- Work planning
- Project management
- Work prioritization
- Issue resolution
- Attention to detail
- Cost estimation
- Customer service
- Talent acquisition
Timeline
Flooring Installation Business Owner
Friendly Flooring, Inc.,
01.1992 - Current