ROLAND A KERR
Clermont ,FL
Summary
Results-oriented Facility Operations Manager with extensive experience at TCA Logistics Corp, known for optimizing operational efficiency and implementing successful cost-saving initiatives. Expertise in equipment procurement coupled with strong customer relationship management skills fosters a collaborative environment. A detail-oriented professional dedicated to continuous improvement and service excellence.
Overview
25
25
years of professional experience
Work History
Facility Operations Manager
TCA Logistics Corp
Tampa, FL
09.2022 - Current
- Coordinated daily operations of the facility and managed staff schedules.
- Monitored building maintenance activities to ensure quality workmanship.
- Oversaw the ordering of supplies, materials, tools, and equipment as needed.
- Provided training to new employees on proper use of equipment and safety protocols.
- Reviewed feedback to detect areas needing service improvements.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Identified cost-saving strategies for continuous improvement initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed routes efficiently to ensure timely completion of deliveries.
- Prepared documents such as bills of lading, invoices, manifests., prior to departure.
- Planned efficient routes to maintain delivery schedules.
- Maintained regular communication with management, drivers, and customers regarding delivery times.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained accurate records of deliveries, pickups, and other transactions.
- Delivered goods to customers in a timely and efficient manner.
- Provided excellent customer service by answering questions about products or services delivered.
Southeast Regional Ops Manager
Xogistics Corp
Atlanta, GA
09.2021 - 05.2022
- Managed and trained owner operator delivery teams for one of our biggest accounts, Sleep Number beds
- Worked alongside our dispatch and customer service dept to provide white glove delivery
- Managed operations both remote and in the field, recruited and worked to ensure compliance, and assisted our sales teams when needed
- Our goal was to provide an on time and complete delivery experience from load out to completion
- Traveled from dock to dock throughout the southeast to make sure our teams and our merchandise was loaded properly and complete
District Manager
Aramark Uniform Services
Atlanta, Georgia
12.2019 - 07.2021
- Managerial position that was responsible for service and sales to the restaurant and hospitality industry throughout the Atlanta area
- Established and maintained effective customer relationships and mutually beneficial business relationships with clients
- Ensured outstanding customer service including customer contract retention, prompt, courteous and professional service
- Drove new and existing sales while managing, coaching and developing a team of five route Sales Representatives
- Conducted quarterly reviews with accounts and grew route revenue with teams- Reviewed all contracts and renewals within the district
Dispatch Manager
Gym Source
Teterboro, New Jersey
02.2000 - 02.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Collaborated with our delivery, receiving, and service department to plan, develop and implement a better customer experience
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Successfully managed over 30 employees both office personnel and delivery teams
- Managed our customer service department and Routing department for over 17 years
- Knowledge of warehouse operations, logistics, and DOT regulations
Education
Hs diploma -
Marist High School
Bayonne, NJ06.1990
Skills
- Customer Service
- Dependable
- Detail Oriented
- Excellent Communication Abilities
- Organizational Skills
- Outstanding People Skills
- Problem -Solving Abilities
- Attention to Detail
- TWIC Card Holder
- Equipment procurement
- Work order management
- Environmental compliance
- Scheduling coordination
- Building maintenance
References
References available upon request.
Timeline
Facility Operations Manager
TCA Logistics Corp
09.2022 - Current
Southeast Regional Ops Manager
Xogistics Corp
09.2021 - 05.2022
District Manager
Aramark Uniform Services
12.2019 - 07.2021
Dispatch Manager
Gym Source
02.2000 - 02.2019
Hs diploma -
Marist High School
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