Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roland Daniel

Eagan,MN

Summary

Experienced logistics professional bringing 25 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about domestic and international regulations and standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Global Logistic Coordinator

Vast - Seko Logistics
03.2023 - Current
  • Perform review of all international orders to ensure required information has been provided.
  • Prepare international documents including commercial invoice, packing lists, USMCA/ certificates of origin.
  • Input required information into customer order for creation of system generated export documents.
  • Filing of AES through the ACE Portal or provide shipping team with FTR exemption codes.
  • Review customer purchase orders and international questionnaires for export compliance.
  • Provide excellent customer service to customers, including resolving any errors or discrepancies that may arise, and proactive communication.
  • Review and submission of international freight bills and reconciliation as required.

Logistics Coordinator

Vast- Seiko Logistics
08.2014 - Current
  • Domestic freight forwarding, including alerting, and routing via various internet tools and updating transportation software systems.
  • Pricing domestic air, ground, LTL, and FTL.
  • Handling shipments with attention to detail and standard operating procedures.
  • Integral role in operations to assist in moving freight for a wide variety of customers in the US.
  • The ability to recognize possible and existing service failures and issues and effectively communicate these situations to management as needed.
  • Responsible for shipment follow up including obtaining pieces, weights, dimensions from agents and updating transportation software.
  • Work with carriers/partners to obtain special rates or spot quotes.


Global Logistics Coordinator

Agility Logistics
03.2014 - 08.2014
  • Coordinated freight shipments for both import and export, to and from the United States.
  • Create Airway Bills
  • Booked Ocean Shipments


Call Center Representative

Air -Serve
06.2011 - 03.2014
  • Provided direct customer support
  • Built internal/external relationships through exceptional problem solving skills and consistent follow through
  • Involved in problem resolution by effectively communicating with other departments and the customer.
  • Supported customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer as the primary focus








Customer Service

Freight Masters INC.
08.1998 - 06.2011
  • Managed customer accounts and dealt with a high volume of inbound and outbound phone calls.
  • Maintained relationships with carriers and customers.
  • Provided exceptional customer service to customers and carriers.
  • Solved customer and carrier problems and helped resolve issues.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Stamford High School
Stamford, CT

Skills

  • Regulatory Compliance
  • MS Office
  • Decision-Making
  • International Logistics
  • Shipping procedures
  • Materials Handling
  • Invoicing and shipping documentation
  • Shipment Tracking

Certification

  • TSA certification
    Cleared to move freight via air in and out of the United States on the various airlines
  • Hazardous/Dangerous goods certification
    Certified to move hazardous materials and dangerous good through various modes of transportation
  • ITAR (International Traffic in Arms Regulations) Certification
    Certified to move military equipment to include arms and ammunition.

Timeline

Global Logistic Coordinator

Vast - Seko Logistics
03.2023 - Current

Logistics Coordinator

Vast- Seiko Logistics
08.2014 - Current

Global Logistics Coordinator

Agility Logistics
03.2014 - 08.2014

Call Center Representative

Air -Serve
06.2011 - 03.2014

Customer Service

Freight Masters INC.
08.1998 - 06.2011

High School Diploma -

Stamford High School

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Roland Daniel