Roland Francois
Fort Lauderdale,FL
Summary
Driven Supervisor with proven expertise in operations management and training, honed at Seminole Hard Rock Hotel & Casino. Excelled in bankroll management and process improvement, enhancing team efficiency and guest satisfaction. Skilled in CMP Experience and fostering a safe, engaging environment, demonstrating significant achievements in regulatory compliance and inventory control.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
2024.06 - Current
- Maintaining Game security while providing amplified guest services. Rating players wins and loses.
- Creating accurate bankroll count for multiple games at once. Guiding dealers making appropriate decisions according to procedure.
- Resolving guest dispute quickly and effectively.
- Checks, Fills, Credit Markers, Marker buybacks
- CMP system usage.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
Table Games Dealer
Seminole Classic Casino & HardRock Casino
2021.02 - 2023.05
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Trained new dealers in rules and operation of different games.
- Provided a high level of customer service and promoted a positive attitude to create a fun and entertaining experience.
Paid out winnings, exchanged currency for chips and informed guests of game rules.
Opened game at assigned table, counted contents, verified count with closing list, inspected cards.
Verified bank roll fills with the supervisor and security personnel.
Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set.
Closed game; sorted cards, balanced rack, counted chips and signed off with the supervisor.
Maintained the honesty and integrity of assigned games, controlling pace.
Assisted guest with questions on casino activities or referred to appropriate personnel.
Education
Associate of Arts - Accounting And Finance
Florida International University
Miami, FL06.2022
Skills
- CMP Experience
- Training and mentoring
- Bankroll Management
- EU Regulatory Compliance
- Process Improvement
- Inventory Control
- Schedule development
- Operations Management
Certification
Google Cyber Security Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Japanese
Limited Working
Spanish
Full Professional
Timeline
Supervisor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
2024.06 - Current
Table Games Dealer
Seminole Classic Casino & HardRock Casino
2021.02 - 2023.05
Associate of Arts - Accounting And Finance
Florida International University
Google Cyber Security Certification
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