Roland Gray

**Departments: Pack (Primary), Inbound Dock, Pick Mod, Outbound Dock**

**Process & Productivity Improvement:**

• Tracked headcount and WIP to assist AM and PA in optimizing workflow.

• Regularly reviewed process path rollup data to identify and address underperformance.

• Implemented solutions at the lowest level, reducing AM/PA intervention by 20%.

**Leadership & Training:**

• Point of contact between AAs and AM, facilitating communication and expectations.

• Trained 10+ associates on critical software tools, improving efficiency by 60%.

**Operational Support:**

• Served as Interim AM when the department lacked a PA, ensuring uninterrupted workflow.

• Led Gemba board meetings to discuss department challenges and propose solutions.

• Collaborated with team members to meet daily productivity goals and deadlines.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
• Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
• Confirmed items picked for orders by keying codes into system.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
• Processed returns, inspecting items for damage and restocking as appropriate.

• Completed seamanship, firefighting, and first aid training.

• Underwent physical fitness and safety training as part of military readiness.

• Maintained clean, orderly workstations to ensure compliance with safety standards.

• Prepared food items, ensuring X% reduction in preparation time.