Roland Guffey

• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
• Supported department leadership in implementing new policies, procedures and controls.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
• Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.

• Moved loads of up to 50 pounds using forklifts and other lift equipment.
• Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
• Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
• Demonstrated commitment to quality assurance by thoroughly inspecting all picked items before packing for shipment.
• Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
• Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
• Upheld company values and policies by consistently demonstrating professionalism, integrity, and a strong work ethic in all aspects of the role.
• Increased order accuracy by diligently reviewing and selecting items according to pick lists.
• Adapted quickly to changes in priorities or workflows within the warehouse environment, maintaining high levels of accuracy and productivity at all times.
• Collaborated with team members to complete large projects or resolve complex issues in a timely manner.
• Maintained current knowledge of industry trends, warehouse best practices, and relevant technologies to enhance job performance.
• Expedited customer orders through efficient picking, packing, and staging of products for shipment.
• Contributed to cost savings initiatives by identifying opportunities for process improvement within the warehouse operation.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
• Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
• Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.