Roland Jean
Pelham,NH
Summary
Results-driven professional with entrepreneurial and management experience. Builds and sustains strong relationships with colleagues and clients while effectively overseeing administrative and sales teams. Demonstrates business acumen and sound judgment to achieve organizational objectives.
Overview
36
36
years of professional experience
Work History
Auto body owner
Self Employed
Dracut, Massachusetts
10.1990 - Current
- Supervised repair work and verified completed service quality
- Ordered parts and maintained shop inventory levels
- Scheduled customer appointments and coordinated repair workflow
- Estimated repair costs and explained service options to customers
- Maintained safety standards across tools, lifts, and work bays
- Trained mechanics on repair procedures and shop practices
- Monitored technician performance by inspecting completed jobs for quality assurance purposes.
- Performed preventive maintenance services on vehicles such as oil changes, tire rotations, brake inspections, fluid checks and replacements.
- Created and executed strategies to enhance customer satisfaction and loyalty, directly contributing to repeat business.
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Coordinated staff scheduling to maintain optimal coverage during business hours, ensuring smooth shop operations.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Provided estimates to customers for requested repairs based on labor times and parts costs.
- Repaired or replaced worn or defective parts using hand tools or power tools.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Reviewed work orders to determine necessary repairs and estimated cost of completion.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Auto Repair Shop Owner
Roland Jean
Dracut, Massachusetts
10.1990 - Current
Education
High School GED
Salem, NH01.1987
Skills
Engine diagnostics
Brake inspection
Repair estimating
Shop inventory
Customer relationship management
Timeline
Auto body owner
Self Employed
10.1990 - Current
Auto Repair Shop Owner
Roland Jean
10.1990 - Current
High School GED