Roland Kumire
Justin,TX
Summary
Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
Marriot International
Dallas, TX
01.2020 - Current
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Analyzed statistical data regularly to identify trends or opportunities for improvement.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cilent Relations Manager
Sears
Irving, TX
11.2015 - 12.2019
- Conducted regular meetings with clients to discuss their needs, concerns, and expectations.
- Created reports on customer relations activities, including sales performance analysis.
- Collaborated with marketing staff to develop promotional materials that increased brand awareness.
- Maintained accurate records of all client interactions in company database system.
- Identified areas of improvement within the client relations department by analyzing data from surveys and feedback forms.
Engagement Director
Bed Bath & Beyond
Atlanta, GA
01.2011 - 10.2015
- Developed and implemented effective engagement strategies to drive customer loyalty.
- Managed multiple complex projects with competing timelines, budgets and resources.
- Conducted research to identify customer needs, preferences and trends.
- Organized focus groups to collect feedback from customers on new products or services.
- Provided guidance and support for customer service teams in responding to inquiries efficiently.
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Education
MBA - Business Administration And Management
Manchester Metropolitian University
United KingdomSkills
- Operations Management
- Business Forecasting
- Client Consultations
- Budget Implementation
- Team Collaboration
- Multitasking
Languages
Mandarin
Professional
Swiss German
Elementary
Timeline
Guest Service Manager
Marriot International
01.2020 - Current
Cilent Relations Manager
Sears
11.2015 - 12.2019
Engagement Director
Bed Bath & Beyond
01.2011 - 10.2015
MBA - Business Administration And Management
Manchester Metropolitian University
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