Roland Marsh
Hidalgo,TX
Summary
Dynamic professional with extensive experience as a Customs and Border Protection Officer at the Department of Homeland Security. Proven expertise in threat assessment and emergency response, ensuring compliance with security protocols. Recognized for delivering exceptional customer service while managing operations effectively, fostering a safe environment for all stakeholders.
Overview
13
13
years of professional experience
Work History
Customs and border protection officer
Department of homeland security
Hidalgo, TX
12.2025 - Current
- Secured U.S. borders, enhancing homeland security and public safety.
- Monitored border entry points to prevent illegal activities and ensure security.
- Inspected cargo and vehicles for compliance with customs regulations.
- Collaborated with law enforcement agencies to share intelligence and enhance operations.
- Contributed 40 hours weekly to meet operational requirements.
Motor coach operator
Mears transportation group inc.
Orlando, FL
10.2018 - 12.2025
- Operated motor coaches for safe and efficient passenger transport.
- Interacted daily with the general public, ensuring safe transport of passengers to and from assigned destinations, including ports and airport terminals, while providing exceptional customer service.
- Conducted thorough pre- and post-trip inspections of the motor vehicle, completed daily DVR logs, and reported vehicle issues, ensuring compliance with federal and state traffic laws.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with luggage and provided excellent customer service.
Manager
Mcdonalds
Kissimmee, FL
08.2013 - 10.2018
- Delivered exceptional customer service to enhance guest satisfaction. Provide a safe and healthy environment for both customers and staff. Executed daily operation goals to ensure smooth store functionality. Implemented new policies and trained staff to improve compliance and service quality.
- Hours per week: 40
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels and coordinated supply orders for the restaurant.
Education
Master's degree - Public administration
University of phoenix
Orlando, FL08-2017
Bachelor's degree - Criminal justice, Human services
University of phoenix
Orlando, FL11-2015
Skills
- Border security
- Cargo inspection
- Threat assessment
- Security protocols
- Policy compliance
- Crisis management
- Public safety
Personal Information
Driving License: CDL class B with air breaks and passenger endorsement
Job-related training
CDL class B with air breaks and passenger endorsement. Wheelchair assist and safety training.
Additional information
- Motor Coach operator/ Field trainer- Promoted after one year with company.
- Field Supervisor - Promoted to this position after 14 months with the company.
Timeline
Customs and border protection officer
Department of homeland security
12.2025 - Current
Motor coach operator
Mears transportation group inc.
10.2018 - 12.2025
Manager
Mcdonalds
08.2013 - 10.2018
Master's degree - Public administration
University of phoenix
Bachelor's degree - Criminal justice, Human services
University of phoenix