Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roland Ntow

Columbus,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Valet

Citrin
06.2023 - Current
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.

Wiring Technician

JPMorgan Chase
05.2022 - 08.2022
  • Enhanced wiring efficiency by streamlining processes and implementing new techniques.
  • Reduced downtime for equipment maintenance through diligent inspections and timely repairs.
  • Achieved higher quality control in wiring installations by adhering to industry standards and best practices.
  • Increased customer satisfaction with prompt and accurate completion of wiring projects.

Server

The Forum Assisted Living
09.2021 - 03.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Representative

Kroger
06.2020 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Marketing

Ashland University
Ashland, OH
05.2026

Skills

  • Time Management
  • Customer Service and Support
  • Attention to Detail
  • Team Collaboration
  • Multitasking Proficiency
  • Professional Appearance
  • Ability to follow directions
  • Stress tolerance
  • Patience and composure
  • Organizational skills
  • Problem-solving capabilities
  • Adaptability and flexibility
  • Cash handling experience

Languages

twi
Native or Bilingual

Timeline

Valet

Citrin
06.2023 - Current

Wiring Technician

JPMorgan Chase
05.2022 - 08.2022

Server

The Forum Assisted Living
09.2021 - 03.2022

Customer Service Representative

Kroger
06.2020 - 07.2021

Marketing

Ashland University

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Roland Ntow