Roland Christopher Perez

• Directed daily filed operations involving dispatch, scheduling of resources, and evaluation of technician performance.
• Ensured compliance with all electrical standards and codes including NFPA 70E, OSHA, municipal regulations, and company policy.
• Implemented daily zero-tolerance safety culture to enhance workplace safety standards. Collaborated weekly with safety compliance to analyze inspection reports and initiate necessary disciplinary measures. Cultivated safety-focused environment through look-ahead meetings on work permits and toolbox talks. Enforced PPE usage, LOTO protocols, and conducted arc flash assessments to maintain compliance.
• Collaborated with customers to identify service needs and devise impactful, practical solutions.
• Analyzed team performance upholding adherence to service level agreements (SLAs) while conducting in-depth job training.
• Examined service reports to discover enhancement areas.
• Selected, instructed, and directed team of service staff members to align with business goals and support new innovation
• Established initiatives to boost customer service satisfaction ratings.
• Fostered and upheld positive relationships with customers to strengthen rapport and trust.
• Bargained with vendors to achieve favorable prices for parts and supplies.
• Functioned as primary escalation contact for operational issues, addressing customer complaints and technician challenges with professionalism and timeliness.
• Ensured productive workflow by coordinating activities among warehouse, safety, technology, and construction departments. Promoted teamwork across departments to optimize operational efficiency. Analyzed processes to improve collaboration and maintain high productivity levels.
• Reviewed service staff performance and supplied insights for development.
• Oversaw employee attendance and punctuality, addressing persistent problems promptly to avert long-term patterns.
• Coached and supported team members in achieving elevated productivity and performance standards.
• Evaluated and clarified customer requirements, achieving successful negotiations and closure of profitable projects.
• Minimized financial discrepancies through thorough assessment and verification of billing invoices and expense reports.
• Executed creative initiatives aimed at boosting employee retention and lowering turnover rates.
• Managed difficult client interactions to enable lower-level staff and ensure outstanding service delivery.
• Fostered and reinforced lasting client relationships by leveraging strong problem-solving abilities and dynamic communication techniques.
• Contributed to recruitment, integration, and development of team members.
• Facilitated negotiations on pricing and services with customers and vendors to lower costs and boost profitability.
• Evaluated distinct strengths of each employee and implemented mentoring program to strengthen identified areas of improvement monitored daily cash discrepancies, inventory shrinkage, and write-offs.
• Established staff engagement operational and incentive programs coupled with comprehensive reporting tool elevating operational quality.
• Conducted post-job surveys and facilitated swift callback follow-ups to measure customer satisfaction and fortify client relations
• Coordinated weekly operational meetings among dispatch, sales, project management, and estimations to guarantee efficient handoffs, unify goals, and curb execution errors.

Managed travel expenses and arrangements to meet the provided weekly schedules as sent by the home office. Set and maintained installation/repair schedules for telecoms and point of sales installations for retail clients.

• Conducted periodic maintenance inspections as stated by contract or customer.
• Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
• Directed teams in installation, testing, start-up and system commissioning tasks.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

• Organized materials and tools in to maintain clean and neat work areas.
• Pulled wire through conduits and through holes in walls and floors.
• Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
• Helped complete system installations, digging trenches, and breaking up concrete.
• Connected wires to circuit breakers, transformers and other components to create working electrical systems.
• Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
• Followed all safety procedures and guidelines to promote safety while working on electrical systems.
• Identified and studied electrical problems to determine correct solutions.
• Understood and used proper tools and equipment to install and maintain electrical systems.
• Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
• Pulled EMT and PVC conduit wire according to plans and code requirements.
• Handled installation of electrical components by splicing, joining, and connecting wire.
• Read and interpreted drawings to provide wiring layouts for new installations.
• Repaired systems, replaced malfunctioning parts, and supported electrical installations.
• Installed new electrical components and fixtures safely and tested systems to enhance power flow.
• Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.