Roland Reyes
San Antonio
Summary
To obtain a position that will maximize on skills previously developed through my proven capabilities while working well with others.
Overview
13
13
years of professional experience
Work History
Donation Attendant
Goodwill
08.2024 - 12.2025
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Coordinated with transportation teams for timely pick-up of large-scale donations from homes or businesses.
- Promoted the organization''s mission and educated donors on the impact of their contributions.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
- Reported instances of fraud and illegal dumping on company property.
- Ensured compliance with health and safety regulations while handling various types of donations.
- Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Opened and closed facility according to operating hours to secure donations and funds.
- Supported fundraising events by organizing, displaying, and promoting donated items for sale or auction.
Collections Specialist
CitiBank
04.2024 - 05.2024
- Handling refund requests from customers
- Ensuring timely processing of refunds
- Examine account changes or adjustments
- Ensuring accuracy and compliance with policies
- Addressing discrepancies or issues raised by clients
- Maintaining trustful relationships while resolving concerns
- Communicating with customers to recover outstanding balances
- Negotiating payment plans or settlements
Donation Attendant
Goodwill
11.2023 - 03.2024
- Responsible for customer service
- Facility security and maintenance
- Greeting and assisting donors
- Breakdown of donations and the maintenance of accurate donor records
Content Moderator
TaskUs
08.2018 - 04.2023
- Adhere to client guidelines and meet KPI expectations
- Oversee content for accuracy and errors
- Proofread, edit and improve content as required
- Meet deadlines and quality requirements
- Review sensitive text, video, and image components and apply policy as necessary
Merchandiser
Coca-Cola
09.2017 - 07.2018
- Ensures high level of friendly and professional customer service with customers and store managers
- Assists with deliveries/display building as needed
- Merchandises products according to merchandising standards
- Maintains communication with sales reps and drivers regarding accounts
- Cleans up spills and damaged product and maintains equipment cleanliness at customer location
- Responds to customer issues and follows up as necessary
- Completes all required paperwork correctly
- Performs other duties as assigned
Service Technician
Hospice Source
05.2015 - 07.2017
- Responsible for the delivery and set up for durable medical equipment to patients
- Obtained patient information; assures accurate and timely documentation and/or entry of DME orders and pickups
- Crossed train in claims support when necessary
- Demonstrated professional etiquette and courtesy when communicating
- Adhered to department quality standards when documenting accounts and keying orders and pickups
- Stocking when required and maintained tracking system
- Complied with and adhered to all organizational policies, federal, state and HIPAA guidelines, JCAHO regulations
- Followed all dispatching guidelines
- Performed other tasks, duties, projects, responsibilities as assigned (on-call once a month)
- Utilized proper PPE when necessary
Service Tech Lead
Hospice Source
05.2015 - 04.2016
- Transport, handle and route medical equipment according to company policies and procedures to comply with infection control, equipment maintenance, and safety
- Work with underserved or special needs population
- Responsible for delivering, set-up, service and pick-up of medical equipment and related supplies to and from patient's residence and skilled facilities
- Perform structural/environmental, safety, and patient assessments as related to equipment and participate with care plan
- Provide instruction and education material to the patient/or caregiver on the operation, cleaning, and maintenance of medical equipment
- Assist in medical billing and verifying medical benefits
- Load and unload equipment safely to assure no damage or injury
- Present equipment education to a level of understanding by patients/families
- Utilized proper PPE when necessary
Service Tech
National HME
05.2013 - 05.2015
- Performed proper body mechanics while lifting equipment ranging from 50-85lbs
- Maintained professional work etiquette while ensuring proper HIPAA guidelines and JCAHO guidelines
- Knowledge of Diabetes and Insulin Pump Therapy and related products
- Communicated effectively and professionally via phone to ensure patient satisfaction with medical devices
- Present equipment education to a level of understanding by patients/families
- Utilized proper PPE when necessary
Education
High school -
Skills
- Data entry
- Organized and detail-oriented
- Problem solving
- Microsoft office
- Multitasking
- Collaborative
- Critical thinking
Timeline
Donation Attendant
Goodwill
08.2024 - 12.2025
Collections Specialist
CitiBank
04.2024 - 05.2024
Donation Attendant
Goodwill
11.2023 - 03.2024
Content Moderator
TaskUs
08.2018 - 04.2023
Merchandiser
Coca-Cola
09.2017 - 07.2018
Service Technician
Hospice Source
05.2015 - 07.2017
Service Tech Lead
Hospice Source
05.2015 - 04.2016
Service Tech
National HME
05.2013 - 05.2015
High school -
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