Roland Reyes
San Antonio
Summary
To obtain a position that will maximize on skills previously developed through my proven capabilities while working well with others.
Overview
13
13
years of professional experience
Work History
Donation Attendant
Goodwill
San Antonio, TX
08.2024 - 12.2025
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Coordinated with transportation teams for timely pick-up of large-scale donations from homes or businesses.
- Promoted the organization''s mission and educated donors on the impact of their contributions.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
- Reported instances of fraud and illegal dumping on company property.
- Ensured compliance with health and safety regulations while handling various types of donations.
- Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Opened and closed facility according to operating hours to secure donations and funds.
- Supported fundraising events by organizing, displaying, and promoting donated items for sale or auction.
Collections Specialist
CitiBank
04.2024 - 05.2024
- Handling refund requests from customers
- Ensuring timely processing of refunds
- Examine account changes or adjustments
- Ensuring accuracy and compliance with policies
- Addressing discrepancies or issues raised by clients
- Maintaining trustful relationships while resolving concerns
- Communicating with customers to recover outstanding balances
- Negotiating payment plans or settlements
Donation Attendant
Goodwill
11.2023 - 03.2024
- Responsible for customer service
- Facility security and maintenance
- Greeting and assisting donors
- Breakdown of donations and the maintenance of accurate donor records
Content Moderator
TaskUs
08.2018 - 04.2023
- Adhere to client guidelines and meet KPI expectations
- Oversee content for accuracy and errors
- Proofread, edit and improve content as required
- Meet deadlines and quality requirements
- Review sensitive text, video, and image components and apply policy as necessary
Merchandiser
Coca-Cola
09.2017 - 07.2018
- Ensures high level of friendly and professional customer service with customers and store managers
- Assists with deliveries/display building as needed
- Merchandises products according to merchandising standards
- Maintains communication with sales reps and drivers regarding accounts
- Cleans up spills and damaged product and maintains equipment cleanliness at customer location
- Responds to customer issues and follows up as necessary
- Completes all required paperwork correctly
- Performs other duties as assigned
Service Technician
Hospice Source
05.2015 - 07.2017
- Responsible for the delivery and set up for durable medical equipment to patients
- Obtained patient information; assures accurate and timely documentation and/or entry of DME orders and pickups
- Crossed train in claims support when necessary
- Demonstrated professional etiquette and courtesy when communicating
- Adhered to department quality standards when documenting accounts and keying orders and pickups
- Stocking when required and maintained tracking system
- Complied with and adhered to all organizational policies, federal, state and HIPAA guidelines, JCAHO regulations
- Followed all dispatching guidelines
- Performed other tasks, duties, projects, responsibilities as assigned (on-call once a month)
- Utilized proper PPE when necessary
Service Tech Lead
Hospice Source
05.2015 - 04.2016
- Transport, handle and route medical equipment according to company policies and procedures to comply with infection control, equipment maintenance, and safety
- Work with underserved or special needs population
- Responsible for delivering, set-up, service and pick-up of medical equipment and related supplies to and from patient's residence and skilled facilities
- Perform structural/environmental, safety, and patient assessments as related to equipment and participate with care plan
- Provide instruction and education material to the patient/or caregiver on the operation, cleaning, and maintenance of medical equipment
- Assist in medical billing and verifying medical benefits
- Load and unload equipment safely to assure no damage or injury
- Present equipment education to a level of understanding by patients/families
- Utilized proper PPE when necessary
Service Tech
National HME
05.2013 - 05.2015
- Performed proper body mechanics while lifting equipment ranging from 50-85lbs
- Maintained professional work etiquette while ensuring proper HIPAA guidelines and JCAHO guidelines
- Knowledge of Diabetes and Insulin Pump Therapy and related products
- Communicated effectively and professionally via phone to ensure patient satisfaction with medical devices
- Present equipment education to a level of understanding by patients/families
- Utilized proper PPE when necessary
Education
High school -
Skills
- Data entry
- Organized and detail-oriented
- Problem solving
- Microsoft office
- Multitasking
- Collaborative
- Critical thinking
Timeline
Donation Attendant
Goodwill
08.2024 - 12.2025
Collections Specialist
CitiBank
04.2024 - 05.2024
Donation Attendant
Goodwill
11.2023 - 03.2024
Content Moderator
TaskUs
08.2018 - 04.2023
Merchandiser
Coca-Cola
09.2017 - 07.2018
Service Technician
Hospice Source
05.2015 - 07.2017
Service Tech Lead
Hospice Source
05.2015 - 04.2016
Service Tech
National HME
05.2013 - 05.2015