Roland Rodriguez
Carlsbad,NM
Summary
Seeking a challenging position in life professionally to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible and add a valuable asset to your esteemed organization. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Talented Technical Support Specialist Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Technology Specialist III
Eddy County
09.2013 - Current
- Support and maintain all essential server and equipment backups.
- Daily monitoring of cybersecurity threats
- Support data retrieval of compromised assets that may have been compromised by a hack
- Maintain and support all employee zoom accounts
- Resolves and maintains strong client relationships to deliver exceptional customer service and problem resolution.
- Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Use ticketing systems to manage and process support actions and requests.
- Control and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Set up network profiles, security permissions and file sharing systems.
- Manage high levels of call flow and responded to technical support needs.
- Installed and configured network printers and other peripheral devices.
- Plan and implemented upgrades to system hardware and software.
- Research and recommended new technologies and strategies for improving system performance.
- Diagnose and resolved hardware and software issues.
- Perform network security design and integration duties.
- Diagnose and executed resolution for network and server issues.
- Manage and oversee over 200 business device cellular services. Average 30 per year on conducting and configuring upgrades
- Assist with daily monitoring of filtering out safe or unsafe emails to employee staff
WIPP Archives Clerk
S.M. Stoller
08.2012 - 09.2013
- Daily tasks include re scanning of instructed rows and also organization of records boxes.
- Provided Services of records retrieval upon request.
- Daily Maintenancee of cleaniness of warehouse
Merchandiser
Admiral Beverage Corporation
05.2012 - 08.2012
- Duties consisted of assisting of unloading delivery trucks to all scheduled stops and clients throughout Carlsbad
- Stocked shelves and storage of coolers
- Filled necessary merchandise products, did deliveries, and also keep inventory to help provide with supervisor/sales rep for ordering purposes
- Built displays of products on all locations as needed
- Constant lifting of product on (up to 80 lbs.’) in certain locations to store items in warehouse environment.
Information Technology and Maintenance Supervisor/Safety Chairman
Carlsbad Mental Health Center
03.2007 - 05.2012
- Information Technology Supervisor- Handled technical troubleshooting within a enterprise environment, including workstation system crashes, network troubleshooting, network and workstation data recoveries, reformatting hard drives and reinstalling programs, local machine data and settings scheduled backups
- Rebuilt local pc towers and laptops which includes replacing interior & exterior parts & parts upgrades on an as needed basis
- Provided basic printer/copier repair configuration and maintenance
- While my employment I created a technology equipment asset inventory database and resource directory in 2008 for the CMHC
- I also conducted group or individual training sessions on accessing our services programs during orientations or as needed basis
- I also provided researching for specialized items, software or programs that were required for certain job operations and environments
- I also conducted daily security analysis, pc troubleshooting, user training, and some network configuration either via locally, or webinar sessions with employees at our other facilities out of the city
- Also conducted a research and preventive maintenance protocol policy and was implemented for use of our MS Windows systems to have consistency for business productivity
- While employed there I gained knowledge and experience using, configuring, troubleshooting Windows 2000, XP, Vista, and &7 in an enterprise environment
- I gained some basic experience with maintenance and installing programs via Active Directory Services scripting on Windows Servers 08 R2 standard, Windows 2003 & Windows 2000 Server
- Maintenance Supervisor- Oversaw and worked alongside as needed with the maintenance and custodial department staff
- Oversaw and delegated work orders and duties to staff and or third party vendors which for example maintaining all facilities grounds, maintaining company vehicles, preventive basic maintenance, and cleanliness to all facilities
- Safety Chairman-Coordinated monthly meetings and go over safety issues need to be attended to
- Enforces OSHA regulations and holds safety training courses with company employees.
Store Manager
Pizza Inn
05.2004 - 03.2007
- Ran store operations to ensure good customer service in local restaurant
- Conducted weekly management meetings with lead staff of store productiveness and weekly income of sales
- Conducted weekly ordering and inventory of the store.
Counter sales/Shipping & Receiving Assistant/Delivery
Union Home & Industrial
02.2001 - 03.2004
- Provided customer service to walk-in customers in a warehouse type environment
- Provided customer services over the phone for special orders and also bids on big projects for customers in the community
- Other duties were assisting of unloading delivery trucks as needed and checked them to inventory database
- Also did monthly inventory of stock
- Assisted in special order deliveries which consisted of following a sales ticket, loading the delivery truck (forklift) and delivering to all the mines and some local businesses in the community.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05.1997
Skills
- Information Security
- LAN protocols
- Hardware installations
- Software Updates
- End-user support
- Network Administration
- Advanced computer proficiency
- Security Protocols
- IT risk management
- Problem-solving skills
- Security Oversight
- Device configuration
Skillsexperience
- Windows Me, 2000, XP, Pro, 7, 8, 10
- Apple OS Systems
- ITunes
- Android OS
- Kali Linux
- Go to Assist
- Join Me
- Adobe PDF
- Adobe Acrobat Pro
- Avast
- Cisco Products
- Datto
- Dell Sonicwall
- MS Office Suite
- MS Exchange
- MS Active Directory
- MS RDP
- Microsoft Sever 2008 R2, 2012 R2
- Microsoft SQL
- Basic Citrix Nfuse
- Juniper
- Mapping Network
- Printers(HP, Dell, Sharp, Sharpdesk
- Symantec
- Malwarebytes
- Adware Removal Tool
- Oracle VM
- VMWare
- Network Configurations
- GO TO MYPC
- 2x Application
- Basic Web design
- Building walls(carpentry)
- Texturing
- Sheetrock
- Painting
- Tile Work
- Basic electrical
- Intermediate plumbing
- Basic Concrete
- Grounds keeping
- Basic roofing
- Basic Heating & Cooling
- Sprinkler Systems
- Basic Hvac
Activitiesawards
- Personal & Community, Carlsbad Youth Soccer League Board Member/Web designer & Liaison (01/2015-Present), Carlsbad Youth Soccer Coach (08/2010-Present), Carlsbad Youth American League Baseball Coach (04/2013-Present), Carlsbad Youth American League Board Treasurer (04/2016-Present), Word of Life Church-Network Consultant (2010-Present)
- Professional, Computech Basic PC Troubleshooting Course (08/2008), Certification of Basic Safety Training provided by Waste Isolation Pilot Plant (01/2010), Records Coordinator DOE-ADM 105 Comprehensive Participant Records Coordinator (03/2013), CISSP Prep Course Training (03/10/2014-03/14/2014), Security + Prep Course (SYO-301) (08/11/2014-08/15/2014), Certified Ethical Hacker (CEH v8) (04/13/2015-04/17/2015), Configuring Windows Server 2008 Active Directory Domain Services (08/03/2015-08/07/2015), Cybrary Online Security Training (01/2016-Ongoing), Cybersecurity Foundations (07/2017), Certified Hacker v8 (04/2015), Certified Hacker v10 (07/2016), Comptia Security (07/2018), Certified Ethical Hacker v10 (05/2019), CCISO (10/2019)
Affiliations
- Cybrary
- Microsoft
- Apple
- Verizon
Certification
- Cybersecurity Training - 2014-Current
- Microsoft Essentials Training 2015-Current
- Microsoft Learn Training 2015-Current
Languages
Spanish
Limited Working
Software
Microsoft
Apple/Mac Products
Linux
Datto Solutions
Zoom
Timeline
Information Technology Specialist III
Eddy County
09.2013 - Current
WIPP Archives Clerk
S.M. Stoller
08.2012 - 09.2013
Merchandiser
Admiral Beverage Corporation
05.2012 - 08.2012
Information Technology and Maintenance Supervisor/Safety Chairman
Carlsbad Mental Health Center
03.2007 - 05.2012
Store Manager
Pizza Inn
05.2004 - 03.2007
Counter sales/Shipping & Receiving Assistant/Delivery
Union Home & Industrial
02.2001 - 03.2004
High School Diploma -
Carlsbad High School
Similar Profiles
Alyssa RodriguezAlyssa Rodriguez
DWI Compliance Preventionist at Eddy CountyDWI Compliance Preventionist at Eddy County
Maritha ChavezMaritha Chavez
DWI Tracking / Monitoring at Eddy County DWiDWI Tracking / Monitoring at Eddy County DWi
Maria ColeMaria Cole
Executive Director at United Way Of Eddy CountyExecutive Director at United Way Of Eddy County