Roland Tinkes
Winter Park,FL
Summary
Dynamic Park Services Attendant at Universal Orlando, skilled in emergency response and customer service. Enhanced visitor safety through proactive risk assessment and effective communication. Successfully implemented waste management practices, promoting environmental conservation while fostering community engagement. Recognized for strong teamwork and problem-solving abilities, ensuring a welcoming and secure environment for all guests.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Park Services Attendant
Universal Orlando
01.1996 - 10.2025
- Facilitated recreational activities such as nature walks and birdwatching sessions which promoted environmental awareness among participants.
- Assisted in event organization for increased community engagement within the park.
- Assisted in emergency situations providing first aid support when necessary while coordinating with emergency services.
- Improved park cleanliness by regularly patrolling park areas and picking up litter.
- Educated visitors on park rules and regulations, promoting adherence to preserve natural resources.
- Supported park events by setting up equipment, managing registration tables, and assisting vendors as needed.
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
- Ensured timely opening and closing procedures were followed consistently while maintaining security standards throughout the premises during operating hours.
- Implemented waste management practices that encouraged recycling efforts among visitors while reducing landfill contributions.
- Performed routine maintenance tasks, ensuring well-maintained facilities for visitors'' enjoyment.
- Managed inventory levels of supplies used in daily operations to minimize downtime due to shortages.
- Collaborated with team members on various projects for overall park improvement and upkeep.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
- Stayed organized and aware of schedules to execute successfully booked events.
- Watched areas to anticipate problems and intervened to prevent accidents.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Oversaw maintenance and operation of high reach, floor equipment, swing scrube, carpet shampooer equipment, maintaining safety, cleanliness and operational efficiency.
Pest Control Technician
Universal Orlando
01.1996 - 10.2025
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied chemical solutions on plants s to eliminate pests.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Streamlined inventory management processes, ensuring timely delivery of necessary materials for scheduled services.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Complied with safety guidelines and regulations with during pest control processes.
- Streamlined documentation and reporting procedures, improving accuracy and accessibility of treatment records.
- Conducted property and walk-throughs to assess conditions, identify infestations, and isolate sources.
- Prepared reports and kept detailed records of pest control activities.
- Streamlined pest control processes, reducing treatment time without compromising on quality.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Conducted detailed inspections to identify source of pest infestations, leading to more effective treatment plans.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected equipment for proper functionality to effectively facilitate application.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Adhered to most stringent safety procedures when applying chemicals.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Succesfully conducted integrated pest management practices
- Applied pesticides to outside of structures utilizing company protocols.
- Improved satisfaction by providing thorough inspections and effective solutions for pest control issues.
Security Officer
Universal Studios
01.1996 - 10.2025
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals off property
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Associate of Science - Hourticulture,Plant Patholgy, Emtomology
Valencia College
Orlando, FL01-1996
Skills
- Public safety awareness
- CPR training
- Emergency response preparedness
- Horticultural tools
- Groundskeeping proficiency
- Pest control methods
- Landscaping experience
- Equipment operation know-how
- Environmental conservation awareness
- Cleaning and sanitation
- Safety awareness
- Grounds maintenance
- Teamwork
- Positive attitude
- Flexibility
- Teamwork and collaboration
- Strong work ethic
- Customer assistance
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Crowd management
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Safety compliance
- Time management abilities
- Decision-making
- Team collaboration
- Effective communication
- Problem-solving aptitude
- Reliability
- Supervisory skills
- Adaptability
- Professionalism
- Analytical thinking
- Employee training
- Inventory control
- Guest relations
- Public speaking
- Public relations
- Equipment operation
- Preventive Maintenance
- Continuous improvement
- Equipment inspection
- Conflict resolution
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Park Services Attendant
Universal Orlando
01.1996 - 10.2025
Pest Control Technician
Universal Orlando
01.1996 - 10.2025
Security Officer
Universal Studios
01.1996 - 10.2025
Associate of Science - Hourticulture,Plant Patholgy, Emtomology
Valencia College