Roland Twombly
LEE
Summary
Experienced Project Manager skilled in leading complex roofing projects while ensuring safety compliance and maximizing customer satisfaction. Expertise in problem-solving and effective communication fosters collaboration and drives project success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Owner
Commercial / Industrial Roofing Solutions
Lee
2005 - Current
- Managed roofing project timelines and coordinated with subcontractors for timely completion.
- Oversaw installation processes ensuring compliance with safety regulations and industry standards.
- Cultivated customer relationships to identify needs and deliver customized roofing solutions.
- Conducted site inspections to assess project requirements and material needs.
- Trained staff on best practices in roofing techniques and safety procedures.
- Collaborated with suppliers to source quality materials for various roofing projects.
- Resolved customer inquiries and concerns to enhance service satisfaction and retention.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, monitored phase progress and workmanship to ensure timely completion of deliverables.
- Negotiated vendor contracts to secure competitive pricing on materials, enhancing profit margins.
- Managed sales presentations to promote product and brand benefits.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Owner
Twombly Services
Lee
1995 - 04.2005
- Resolved customer problems with knowledgeable and friendly service, promoting high satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Identified and implemented creative solutions, exceeding customer satisfaction.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Facilitated teamwork among cross-functional teams to meet shared objectives.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Shipwright / Drafting -drawing
Portsmouth Navel Ship Yard Apprentice
Texas Tech. Professor Taught. Program01-1988
High School Diploma -
Oyster River High School
Durham, NH06-1986
CAD / Drafting / Drawing
Stratham Vocational Tech.
Stratham, NHSkills
- Construction management
- Project management
- General contracting
- Site supervision
- Quality assurance
- Safety compliance
- Customer relationship management
- Employee training
- Problem solving
- Effective communication
Certification
- Certification in Aerial lift work
- Multiple Individual Commercial Facility Safety Courses
- Certified Youth Soccer Coach Level 'E"
Timeline
Owner
Commercial / Industrial Roofing Solutions
2005 - Current
Owner
Twombly Services
1995 - 04.2005
Shipwright / Drafting -drawing
Portsmouth Navel Ship Yard Apprentice
High School Diploma -
Oyster River High School
CAD / Drafting / Drawing
Stratham Vocational Tech.