Roland Watkins
Raleigh,NC
Summary
Motivated and dedicated professional seeking a dynamic and challenging role where I can leverage my skills and passion to contribute to the success of your organization. Committed to delivering exceptional results, I aim to build a long-term career focused on continuous learning and professional growth. Known for my strong problem-solving abilities, integrity, and relationship-building skills, I offer a solid foundation in vehicle maintenance, troubleshooting, and a commitment to operational excellence. Additionally, I bring strong customer service and computer skills to enhance overall efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
TIRE SALES AND INSTALLATION
Bj's Wholesale Club
Raleigh, NC
08.2024 - Current
- Efficiently installed, balanced, rotated, and mounted tires for a variety of vehicles, ensuring customer satisfaction, and adherence to company guidelines.
- Provided expert assistance to customers at the tire desk, accurately verifying tire sizes and helping them choose appropriate tires based on vehicle specifications.
- Filled propane tanks for customers in accordance with DOT safety standards and club policies.
- Completed tire bay scheduling data and documentation for all service orders, ensuring accuracy and compliance with company policies.
- Performed regular maintenance on tire bay equipment, and adhered to all safety protocols.
- Work in a fast-paced environment, handling physical tasks such as lifting, bending, and working in various weather conditions.
- Assisted with merchandising automotive products and maintaining tire displays, increasing sales and visibility of products.
- Managed inventory for tire products and automotive accessories, utilizing special-order tire programs to meet customer needs.
Forklift Operator
Millennium Print Group
Raleigh, NC
07.2023 - 08.2024
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Unloading materials and merchandise from incoming trailers, and stacking them in assigned places.
- Locating and moving stock of products to pallets or crates for storage, or shipment.
- Operating a stand-up and sit-down forklift proficiently, while adhering to OSHA and the company’s safety regulations.
- Identifying damages, and reporting shortages or quality deficiencies.
- Certifications:
- High Lift Order Picker Certified
- Scissor Lift Certified
- Motorized Pallet Jack Certified.
- Electric sit-down certified.
- Reach Lift Certified
Customer Service Cashier
Walmart
Raleigh, NC
06.2021 - 07.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing, and answered questions regarding products and services available in the store.
- Implemented store policies.
- Provided excellent customer service by helping customers locate the items they were looking for.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06-2023
Skills
- OSHA compliance
- Production scheduling
- Palletizing
- Inventory staging
- Computer Skills, Performing Maintenance on Vehicles
- Customer Satisfaction
Affiliations
- I am passionate about basketball, which fosters teamwork, discipline, and a strong competitive spirit. I also have a deep interest in working on cars, which allows me to apply problem-solving skills and attention to detail. I enjoy connecting with people, building relationships, and creating a positive environment. Thriving in challenging activities, I embrace hard work and enjoy pushing myself to grow both personally and professionally.
Timeline
TIRE SALES AND INSTALLATION
Bj's Wholesale Club
08.2024 - Current
Forklift Operator
Millennium Print Group
07.2023 - 08.2024
Customer Service Cashier
Walmart
06.2021 - 07.2023
High School Diploma -
Leesville Road High School
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