Roland Wiley
Antioch, CA, USA,CA
Summary
Caring Funeral arranger driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Funeral Arranger
Alta Vista Cremation And Funeral Services
11.2018 - 12.2024
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
- Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
- Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
- Assisted clients in selecting appropriate memorial products such as caskets, urns, and keepsakes to honor their loved ones'' memory.
- Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
Funeral Arranger
Carriage Services
03.2015 - 10.2018
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
- Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
- Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
- Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
Funeral Home Worker
Dan Scales Funeral Services
06.2012 - 02.2015
- Enhanced family satisfaction by providing compassionate and attentive service during funeral arrangements.
- Assisted in the preparation of deceased individuals for viewing, ensuring dignity and respect at all times.
- Coordinated with clergy, cemetery staff, and other service providers to ensure seamless funeral services.
- Increased efficiency within the funeral home by maintaining accurate records and documentation for each case.
- Facilitated open communication between families and various service providers to guarantee a smooth arrangement process.
- Managed inventory of supplies, ensuring adequate stock levels for successful daily operations.
- Efficiently prepared bodies for cremation or burial according to client requests and cultural customs.
- Handled transportation logistics for both deceased individuals and family members attending services as required.
- Ensured compliance with federal, state, local regulations, maintaining a high standard of ethical conduct in all operations.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Education
High School Diploma -
Balboa High School
San Francisco, CA06.1987
Skills
- Organizational skills
- Attention to detail
- Budget management
- Public speaking
- Religious knowledge
- Event coordination
Timeline
Funeral Arranger
Alta Vista Cremation And Funeral Services
11.2018 - 12.2024
Funeral Arranger
Carriage Services
03.2015 - 10.2018
Funeral Home Worker
Dan Scales Funeral Services
06.2012 - 02.2015
High School Diploma -
Balboa High School
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