Roland Wilson
ARLINGTON,VA
Summary
I'm a dedicated and resourceful employee, who is able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Wharf Boat Supervisor
Guest Services Incorporation
2023.03 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Mover/Packer
Interstate Relocation Services
2020.04 - 2022.05
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Monitored outgoing packages for proper labels and accurate address information.
- Operated various hand and power tools, for dissembling or assembling household or office furnitures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Mover/Supervisor
Dale J. Cook Moving & Storage
2013.03 - 2019.09
- Motivated and trained employees to maximize team productivity.
- Arranged items at destination according to customer requests and instructions.
- Strapped items down over protective padding to secure throughout transportation.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Trained new employees on proper protocols and customer service standards.
Chimney Sweep
Top Hat Chimney Sweeping
1995.05 - 2001.08
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
- Cleaned and evaluated chimneys for fire hazards, and preventative maintenance. While using various hand held and power tools.
- Worked off ladders and Scaffolds, for exterior chimney repairs.
- Performed duties in accordance with CSIA (Chimney Sweep Institute of America) standards, policies and regulatory guidelines to promote safe working environment.
- Wrote estimates for chimney repairs and renovations.
Education
High School Diploma -
Potamac High School
Oxon Hill, MD06.1989
Skills
- Priority Management
- Employee Coaching and Motivation
- Driver Routing
- Truck Loading and Unloading
- Customer Relations
- Load Balancing
- Dock Maintenance
- Inventory Tracking and Storage
- Pallet Building and Wrapping
- Hand and Power Tool Operation
- Shipping and Receiving Documentation
- Employee Performance Management
Certification
- Certified Chimney Sweeper. Top Hat - (1995-2001]
CSIA- (Chimney Sweeps Institute of America)
- Mover of the Year. Interstate Relocation Services - (2021)
- Driver License
- Boating License
Timeline
Wharf Boat Supervisor
Guest Services Incorporation
2023.03 - Current
Mover/Packer
Interstate Relocation Services
2020.04 - 2022.05
Mover/Supervisor
Dale J. Cook Moving & Storage
2013.03 - 2019.09
Chimney Sweep
Top Hat Chimney Sweeping
1995.05 - 2001.08
High School Diploma -
Potamac High School