ROLAND WILSON
Spring,TX
Summary
Inducted into Delta Mu Delta Honor Society when obtaining my MBA from University of Phoenix. Experienced with a solid background in management, recruiting, and training and development. Maintain the highest level of confidentiality and exercise strategic independent judgement relative to interaction with high profile clients and stakeholders. Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if the expected outcomes are not seen. Mentored hundreds of personnel, facilitating their skill development, advancement, and success. Create training programs aligned with the organization’s objectives dealing with EPIC. Develop and implement programming to educate experienced graduate students and alumni about career development and job search activities. Served honorably for 20 years in United States Army obtaining the rank of Sergeant First Class 20 years of supervisory/management experience. Selected as Top United Army Recruiter of The Year 1996 for Houston Army Recruiting Battalion Maintained an operating budget of over a $1mil for a US Army Health Clinic, without any deficiencies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Aldine Isd
Houston, TX
01.2025 - Current
- Lesson plans are Implemented per directive of the leadership
- Monitors Classroom Management daily
- Delivering Instruction to approximately 10 - 15 students per class
- Monitoring Student Progress on a consistent basis
- Grading Assignments for accuracy daily
- Communicating with students and staff
Patient Access Manager (Emergency Room)
Houston Northwest Medical Center
Houston, TX
01.2019 - 05.2023
- Interview, hire, supervise, evaluate, counsel, and train Patient Access staff members
- Perform patient registration function when needed to ensure wait times are kept to a minimum
- Prepare payroll monthly work schedules as needed to ensure adequate staffing levels
- Supervised a team of 20 Patient Access Professionals
- Implemented Virtual Registration streamlining the entire registration process to be more efficient
- Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
- Completed monthly reports for the Director
- Collaborate with outside agencies on special projects developed by the corporate office
- Responsible for Dept
- Operations Report, FTEs and Operating budgets
- Effectively direct all areas of registration to ensure quality, productivity, and customer service
- Maintain a clean MPI on Meditech and maintain all QA statistics and reports
- Maintain Daily service Log, BILL45, and Alpha Census according to established SSC standards
- Act in the capacity of Director in his/her absence
- Coordinates, prepares and supervises the preparation of forms and documents for administrative activities
- Ability to extract and input data in systems
Long Term Substitute Teacher / Administration
Academic & Behavior School East
Houston, TX
09.2017 - 01.2019
- Ensured adequate supervision to assure health, welfare, and safety of all students
- Assisted in management of student behaviors and crisis intervention
- Prepared reports, budgets, spreadsheets, and other special projects assigned
- Performed daily operational administrative duties throughout the organization
- Restructured the office supply system which minimized waste and abuse for a more robust process
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized lesson plans using teaching software for long-term interim assignments.
- Developed students'' critical thinking skills by incorporating problem-solving exercises into lessons.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
Senior Manager in Hospital Admitting (Eligibility/Emergency Center & Clinics)
Lyndon B. Johnson Hospital - HCDC
Houston , TX
06.2006 - 09.2017
- Managed operations of hospital business including planning, budget, knowledge of accounting, compliance, knowledge of Medicare and Medicaid, developing the care services for auditing, admitting/ emergency registrations, and Outpatient Clinic Registration in EPIC system
- Contributed to the significant increase of EC cash collections from $522,995.00 to $562,216.00 by consolidating the cashier role and streamlining the process
- Improved clinic cycle time from 24.48 to 23.08 by utilizing multiple registrars in each clinic
- Initiated re-training efforts that resulted in Clinic (Ambulatory) Point of Service Collections increased from $144,942.00 to $1,730,311.00
- Improved the percentage of patients discharged from the emergency room from 78% to 91% and registration time sign-in to treatment time; improved from two hours to one hour
- Supervised 70 employees including departments- Patient Access Reps and Supervisors
- Managed department resources including personnel, facilities, equipment, supplies, and materials
- Developed staff goals and objectives, strategies and performance measurements for employees
- Knowledge of related accreditation and CMS requirements
- Established and maintained insurance policies per facility
- Walked the process from beginning to end to ensure all steps were included in the process
- Audited procedures and documentation for consistency of the processes
- Wrote, proofread, and edited copy of manuals and other pertinent documents
- Communicated effectively to all department teams to ensure that improvements and changes were understood and met consistently
- Conducted monthly staff meetings to ensure adequate communications were provided to staff
- Assisted as Emergency Management Coordinator
- Provided root cause analysis data to Director monthly
- Policies were written according to the districts established formatting practices
Adjunct Professor
Houston Community College
Houston, TX
06.2008 - 01.2012
- Developed a program that increased students’ ability to retain information, increasing retention
- Coached and mentored students using the linkage of coding systems (ICD, CPT, Medical Terminology, and Medical Office Procedure) to medical insurance claims
- Emphasized billing and coding of services, procedures, and diagnosis for medical offices
- Improved participation rate of students gaining their qualification as an American Academy of Professional Coders (AAPC) - Certified Professional Coder Exam (CPC) or Certified Professional Coder Apprentice Exam (CPC-A) and other National Certification Exams
Manager, Patient Administration
United States Military
Fort Sam Houston, Texas
01.2003 - 06.2005
- Reduced academic attrition rate from 50% to 1% through tutoring and mentorship programs
- Spearheaded the development and delivery of the Advanced Officers Corps and Military Occupational Specialty Training Program of the US Army
- Supervised a high performing educational team of 20 employees
- Developed lesson plans and selected appropriate evaluation and measurement instruments
- Presented units of instruction using varied learning strategies and instructional aids
- Management of accountability/automation equipment valued at $650,000
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
Manager, Health Clinic
United States Military
Hanau
02.2000 - 01.2003
- Oversaw all clinical administrative operations that provided health care to 10,000+ active-duty soldiers, family members, retirees, and Department of Defense civilians
- Provided expertise and guidance to ensure overall marketing effectiveness
- Restructured the overall clinical processes and policies to be more efficient
- Served as principal advisor for personnel and administrative actions; monitored the leadership development of 34 soldiers and 18 civilian employees
- Established and maintained facility/Entity information
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Manager, Admissions Disposition / Outpatient Records
United States Military
Columbus, GA
10.1996 - 02.2000
- Changed the culture of communication, bridging the gap between the clients and staff
- Improved information security compliance through creative strategies
- Maintained patient locator, suspense files; and improved coding and transmitting clinical record
- Reorganized the process flow of the medical records department
- Supervised and trained 7 soldiers and 34 civilians in administrative management
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
MBA - Business Administration
University of Phoenix
Houston, TX01.2014
Master of Science - Quality Systems Project Management
National Graduate School
Falmouth, MA05.2005
Bachelor of Science - Multidisciplinary Studies
Liberty University
Lynchburg, VA09.2003
Associate of Science - Criminal Justice Technology
Midlands Technical College
Columbia, SC05.1992
Skills
- Interpersonal skills
- Written/verbal communication skills
- Time Management
- Microsoft Office Teams
- Project Management
- Excellent custom
- Medical Terminology
- EPIC Trained
- Compliance Facilitator
- Strong Organizational Skills
- HIPPA
- Effective Decision Making
- Insurance Verification
- Problem Solving
- Microsoft Office Proficient
- Meditech
- Power Point Proficient
- Multi-Tasker/self-starter
- ICD-9
- Visio
- Compliance
- Analytical skills
Certification
Green Belt Lean Six Sigma
Languages
English
Full Professional
Timeline
Substitute Teacher
Aldine Isd
01.2025 - Current
Patient Access Manager (Emergency Room)
Houston Northwest Medical Center
01.2019 - 05.2023
Long Term Substitute Teacher / Administration
Academic & Behavior School East
09.2017 - 01.2019
Adjunct Professor
Houston Community College
06.2008 - 01.2012
Senior Manager in Hospital Admitting (Eligibility/Emergency Center & Clinics)
Lyndon B. Johnson Hospital - HCDC
06.2006 - 09.2017
Manager, Patient Administration
United States Military
01.2003 - 06.2005
Manager, Health Clinic
United States Military
02.2000 - 01.2003
Manager, Admissions Disposition / Outpatient Records
United States Military
10.1996 - 02.2000
MBA - Business Administration
University of Phoenix
Master of Science - Quality Systems Project Management
National Graduate School
Bachelor of Science - Multidisciplinary Studies
Liberty University
Associate of Science - Criminal Justice Technology
Midlands Technical College
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