Rolanda Barr
Trenton,NJ
Summary
Enthusiastic and experienced customer service representative looking to gain experience as an administrative assistant. I have been trained in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
Overview
5
5
years of professional experience
Work History
Agency Services Representative
Department of Human Services
12.2023 - Current
- Excellent communication skills, inbound/outbound calls and written, to effectively explain complex information to clients.
- Problem-solving skills to address customer concerns and find appropriate resolutions.
Recruiter
Serv Behavioral Health
02.2022 - 05.2023
- Achieved staffing objectives by screening applications and selecting qualified candidate
- Assisted with the interview process, attending and conducting interviews with managers, directors, and other stakeholders
- Scheduled interviews; oversaw preparation of interview questions and other hiring and selection materials
- Advised managers and managed relocations and the intern program
Call Center Representative
Central FSB
10.2020 - 01.2023
- Initiated contact with clients utilizing an automated dialing system for inbound and outbound calls
- Formulated payment plans to assist clients in bringing their accounts current
- Recommended and educated clients about foreclosure prevention programs, including forbearances and loan modification programs
Client Service Professional & Receptionist
H&R Block
12.2019 - 04.2020
- Responded to customer requests in-person and via telephone in a timely manner
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Was responsible to greet and welcome clients as soon as they arrive at the office
- Maintains security and telecommunications system
Education
High School Diploma -
Trenton Central High School
06.2015
Skills
- Detail Oriented
- Clerical Experience
- Time Management
- Problem Solving Skills
- Proficient In Microsoft Office
- Strong Communication
- Excellent Multitasker
- Very comfortable with working with a variety of people
References
- Crystal Thomas, Cythomas@servbhs.org, Former team lead @ SERV
- Brian Parker, Parkerbrian24@gmail.com, Former team lead @ Cenlar
Timeline
Agency Services Representative
Department of Human Services
12.2023 - Current
Recruiter
Serv Behavioral Health
02.2022 - 05.2023
Call Center Representative
Central FSB
10.2020 - 01.2023
Client Service Professional & Receptionist
H&R Block
12.2019 - 04.2020
High School Diploma -
Trenton Central High School
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