Rolanda Evans
Zuni,VA
Summary
Experienced in insurance, customer service, data entry, and manufacturing production and scheduling. Diverse skill set. Strong background in insurance with understanding of risk assessment and policy management. Customer service experience honed ability to communicate with clients and resolve issues promptly. Proficient in data entry, meticulous in ensuring accuracy and efficiency. Experience in manufacturing production and scheduling equipped with skills to effectively coordinate tasks and meet deadlines.
Overview
10
10
years of professional experience
Work History
Sales Specialist
CHARTER SPECTRUM
11.2023 - 06.2024
- Meets or exceeds monthly sales goals, including wireless sales
- Ensure a great customer experience
- Educate and engage customers through product demonstration
- Being a part of a team
- Maintain strong knowledge of all TV, internet, and wireless products, pricing plans, promotions, and service features for Spectrum as well as the competitors.
Production Scheduling Analyst
PROAMPAC
04.2021 - 02.2023
- Coordinated production workflow for one or multiple products
- Planned and prioritized operations to ensure maximum performance and minimum delay
- Determined manpower, equipment and raw materials needed to cover production demand
- Assigned workers and other staff to particular production operations
- Scheduled shift according to production needs
- Monitored jobs to ensure they will finish on time and within budget
- Addressed issues when they arise aiming for minimum disruption
- Maintained the daily/weekly/monthly outlook calendar of assigned personnel for the purpose of coordinating the scheduling of work-related appointments, activities, meetings, etc
- Maintained documents, files and records for the purpose of providing up-to-date reference and audit trail for compliance
- Prepare purchase orders for the purpose of needed materials/supplies
- Maintained inventories of supplies and materials for the purpose of ensuring items' availability
- Answered telephone calls, and provide information and assistance to callers
- Evaluated situations for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution
- Supported, guided, led, trained and coordinated orientation activities for entry-level newly hire.
Item Entry Control Coordinator
PROAMPAC
03.2020 - 04.2021
- Built product information inclusive of color, item type, company, etc
- Created spreadsheets using Excel
- Created shop order number for each scheduled order
- Worked alongside planning team
- Developing and maintaining relationship with vendors
- Fling product and submissions, transportation scheduling
- Maintained and analyzed schedules in regard to inventory levels, purchase orders, bills of material and manufacturing activities at third party contract manufacturers using Excel
- Coordinated with management and personnel with regard to all inventory transactions and the input of such within the GP system
- Monitored daily all of product received into and shipped from warehouse
- Assembled of all production in the operating system for any items shipped from company based on production line assembly schedules for Retail operations
- Maintained, tracked and processed all requests to ensure products are accurately and timely pulled from inventory from warehouse into GP system
- Inventoried cycle count coordination and related adjustments to record into GP system
- Reconciled end of the month inventory.
06.2017 - 03.2020
Customer Service Representative
STATE FARM INSURANCE
05.2016 - 06.2017
- Provided direct customer service to customers
- Responded to customers questions and concerns, via, email, and phone
- Made transactions, took payments, completed daily tasks generated from the computer program Statefarm provided and sent emails etc
- Documented any interaction with policy holders by making detailed notes in the system
- Answered phones, also placed phone calls to other insurance companies, customers, car dealerships, the claims department etc
- Received my Property & Casualty License
- Added and removed vehicles from insurance
- Providex renters insurance
- Did regular office upkeep
- Kept work area clean at all times
- Served as liaison with fellow insurance companies and outside agencies when applicable for the purpose of coordinating needs for auto accidents and clientele medical needs
- Assisted in registering new clientele for varying insurance needs.
Cashier
Food Lion, Bainbridge Blvd. Chesapeake, Va.
12.2014 - 03.2015
- Greeted customers as they arrive in the store and provide them with information regarding products and/or services
- Processed credit card and check transactions
- Provided customer service
- Ensured maintenance of check-out area
- Resolved customer complaints in a proactive manner
- Kept work area neat and clean.
Education
The Art Institute of Virginia Beach
Virginia Beach, VA01.2015
Skills
- Exceptional communication skills
- Excellent problem-solving skills
- Superb customer-orientated skills
- Outstanding technical skills
- Outstanding Communication skills
- Acquired on the job training and hospitality services at Southampton Memorial Hospital, Franklin, Virginia as a Dietary Aide
- Acquired experience in Culinary Management and have training in an onsite restaurant The CrAive at The Art Institute of Virginia Beach, Virginia
Timeline
Sales Specialist
CHARTER SPECTRUM
11.2023 - 06.2024
Production Scheduling Analyst
PROAMPAC
04.2021 - 02.2023
Item Entry Control Coordinator
PROAMPAC
03.2020 - 04.2021
06.2017 - 03.2020
Customer Service Representative
STATE FARM INSURANCE
05.2016 - 06.2017
Cashier
Food Lion, Bainbridge Blvd. Chesapeake, Va.
12.2014 - 03.2015
The Art Institute of Virginia Beach
Similar Profiles
Ebony SuttonEbony Sutton
Network Implementation Engineer at Charter SpectrumNetwork Implementation Engineer at Charter Spectrum
Eugene OhEugene Oh
Inbound Sales Representative at Charter SpectrumInbound Sales Representative at Charter Spectrum
Brandon FreemanBrandon Freeman
Construction Coordinator III at Charter SpectrumConstruction Coordinator III at Charter Spectrum
Frederick FunckFrederick Funck
Field Operations Manager at Charter SpectrumField Operations Manager at Charter Spectrum
Roger HayesRoger Hayes
Operation of Law Enforcement Services-Gang Unit at Virginia Department of CorrectionsOperation of Law Enforcement Services-Gang Unit at Virginia Department of Corrections