Summary
Overview
Work History
Education
Skills
Certification
Awards
Work Availability
Timeline
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Rolanda Lacy

Rolanda Lacy

Katy,Texas

Summary

Experienced customer support professional with exceptional communication and problem-solving skills. Proven ability to handle inquiries, resolve issues, and ensure customer satisfaction. Recognized for strong teamwork and adaptability, consistently achieving results in dynamic and evolving environments. Skilled in conflict resolution, empathy, and time management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

REALTOR

Executive Texas Realty
03.2018 - Current


  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.

LIFE INSURANCE SPECIALIST

Allstate Insurance
03.2015 - 02.2018
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Customer Account Specialist

Pear Therapeutics
02.2011 - 01.2015
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

Education

REAL ESTATE -

Champions School of Real Estate
Houston, TEXAS
02.2018

Skills

  • Negotiation Expertise
  • Market And Competitive Analysis
  • Proficient in Sales Negotiation
  • Analytical Problem Solving
  • Customer Relationship Management
  • Efficient Data Management

Certification

  • Real Estate License
  • Life Insurance License
  • Property and Casualty License
  • Notary State of Texas

Awards

Top 5 agents at Brokerage 2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

REALTOR

Executive Texas Realty
03.2018 - Current

LIFE INSURANCE SPECIALIST

Allstate Insurance
03.2015 - 02.2018

Customer Account Specialist

Pear Therapeutics
02.2011 - 01.2015

REAL ESTATE -

Champions School of Real Estate

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Rolanda Lacy