Rolanda Pitts
Chicago,IL
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success was noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Certified Nursing Assistant with extensive experience in long-term care, assisted living, and rehabilitation environments. Proficient in vital sign monitoring, patient hygiene assistance, and medication administration. Recognized for building strong relationships with patients and families while upholding professional standards. Previous roles resulted in enhanced patient satisfaction and improved quality of care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Clipboard Health
Chicago, IL
06.2021 - Current
- Agency CNA , working in various Healthcare settings.
Certified Clinical Medical Assistant Extern
Advocate Aurora Health Care
Chicago, Illinois
07.2025 - 08.2025
- Scheduled patient appointments via phone and email, ensuring efficient communication.
- Participated in continuing education courses to enhance clinical medical assisting skills.
- Conducted EKG tests and monitored heart rates during stress tests for accurate assessments.
- Performed patient intake, collecting vital signs and medical histories systematically.
- Ensured accuracy of patient visit documents, including consent forms and discharge instructions.
- Educated patients on medications, treatments, diet modifications, and lifestyle changes.
- Administered medications under physician supervision, adhering to safety protocols.
- Prepared treatment rooms by cleaning and restocking necessary supplies.
- Collected and documented patient vital signs.
- Performed patient assessments and monitored vital signs.
CNA - Certified Nursing Assistant
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
01.2024 - 03.2025
- Monitored vital signs, including pulse rate, respiration rate, and blood pressure.
- Maintained clean, safe patient environment by adhering to infection control procedures.
- Observed patients for physical or emotional changes and reported findings to medical staff.
- Collaborated with interdisciplinary team members to ensure consistent quality of patient care.
- Served as new employee preceptor, providing guidance and support during onboarding.
Patient Care Technician
Cook County Health & Hospitals System
Chicago, IL
06.2021 - 09.2023
- Explained treatment procedures to patients and families to enhance understanding.
- Performed EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
- Maintained adequate stock levels by organizing supplies throughout shift.
- Responded promptly to call lights and addressed requests from patients, families, and staff.
- Obtained and reported patient vital signs to identify changes from previous measurements.
- Delivered exceptional patient care based on physical and psychological criteria.
- Documented patient conditions and vital signs before and after medical operations.
- Collected and prepared specimens for diagnostic testing in accordance with standard protocols.
Patient Care Technician
Rush University Medical Center
Chicago, IL
01.2020 - 04.2021
- All duties of a patient care tech as defined by the state of Illinois.
Patient Care Technician
Shirley Ryan Ability Lab
Chicago, IL
12.2016 - 07.2019
- Performed comprehensive patient care in pediatric, med-surg, spinal injury, brain injury, and stroke units.
Monitored vital signs and documented changes to assist nursing staff in decision-making.
Maintained orderly environments in all rehabilitation units to ensure patient safety.
Adapted responsibilities across various hospital units to meet dynamic patient needs.
Collaborated effectively with healthcare teams to facilitate optimal recovery processes.
Provided empathetic support to patients to enhance overall well-being.
Engaged in continuous education to improve skills relevant to patient care tech duties. - PRECEPTOR
- PCT COMMITTEE VICE PRESIDENT
Patient Care Assistant
LOYOLA UNIVERSITY HEALTH SYSTEM
Melrose Park, IL
04.2014 - 09.2016
- Executed comprehensive CNA responsibilities per hospital standards, including accuchecks and vital signs assessment.
Acquired training in Nova stat and Epic systems for improved documentation.
Delivered essential care services such as bathing, grooming, feeding, and toileting.
Coordinated patient transport for discharge and rehabilitation processes.
Supported orthopedic patients during rehab sessions to promote recovery.
Worked as ER tech across multiple hospital units to expand clinical skills.
Observed and recorded patient health status to inform nursing interventions.
CNA
Elmwood Care Center
Elmwood Park, IL
01.2013 - 01.2015
- All duties of a certified nursing assistant, as described by the Illinois Board of Nursing, including but not limited to the care of bariatric residents, care of patients with tracheostomies, and ventilators. Also assisting in various wound care for patients. Also assisted in the changing of colostomy bags for residents.
- I became a permanent CNA on the specialized unit for residents with tracheostomies and ventilators, where there is also on-site dialysis, and I participated in preparing and transporting residents to and from the dialysis unit.
- Time management, lifting abilities, and feeding residents.
- TEAM LEAD AND PRECEPTOR
CNA
OAK PARK HEALTHCARE AND REHAB
Oak Park, IL
06.2010 - 12.2012
- All responsibilities of nursing assistant, including but not limited to bathing, feeding, ADLs, wound care, and infection management.
CNA
Norridge Healthcare & Rehabilitation Center
Norridge, IL
07.2008 - 12.2008
- Obtained CNA certification through Illinois State Board of Nursing requirements.
- Provided essential support to patients with developmental disabilities.
- Assisted nursing staff in daily patient care activities and documentation.
- Monitored patient vital signs and reported changes to appropriate personnel.
- Implemented care plans tailored to individual patient needs.
- Maintained cleanliness and organization of patient areas and equipment.
- Facilitated effective communication between patients, families, and healthcare team.
- Trained new staff on best practices for patient assistance.
Resident
misericordia home
Chicago, IL
10.2007 - 06.2008
- Provided care for developmentally disabled children and adults, assisting with all activities of daily living.
- Supported developmental training initiatives to enhance resident skills and independence.
- Achieved DSP certification through dedicated training and hands-on experience.
Education
Medical Assisting - medical assisting
National Louis University
Chicago, IL07.2025
Skills
- Blood glucose monitoring
- Employee orientation
- Cerner and Epic training
- Laboratory skills
- Kangaroo pump operation
- Medical terminology
- CPR certification
- Straight catheterization
- EMR systems proficiency
- Injection administration
- Vital signs assessment
- Infection control practices
- Hospital experience
- Ventilator management
- Customer service expertise
- Receptionist duties
- Critical care skills
- Caregiving experience
- dialysis knowledge
- Patient sitting services
- Patient care techniques
- CNA certification
- ICU experience
- ER technician skills
- Bolus feeding administration
- PCT Preceptor
Certification
- CNA Nov 2008
- CPR Certification March 2025
- Certified Clinical Medical Assistant July 3, 2025
- developmental disabilities aide 2006
References
References available upon request.
Timeline
Certified Clinical Medical Assistant Extern
Advocate Aurora Health Care
07.2025 - 08.2025
CNA - Certified Nursing Assistant
Ann & Robert H. Lurie Children's Hospital of Chicago
01.2024 - 03.2025
CNA - Certified Nursing Assistant
Clipboard Health
06.2021 - Current
Patient Care Technician
Cook County Health & Hospitals System
06.2021 - 09.2023
Patient Care Technician
Rush University Medical Center
01.2020 - 04.2021
Patient Care Technician
Shirley Ryan Ability Lab
12.2016 - 07.2019
Patient Care Assistant
LOYOLA UNIVERSITY HEALTH SYSTEM
04.2014 - 09.2016
CNA
Elmwood Care Center
01.2013 - 01.2015
CNA
OAK PARK HEALTHCARE AND REHAB
06.2010 - 12.2012
CNA
Norridge Healthcare & Rehabilitation Center
07.2008 - 12.2008
Resident
misericordia home
10.2007 - 06.2008
Medical Assisting - medical assisting
National Louis University
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